Global Business Process Specialist (Supply Chain)

We specialize in skincare, colour, fragrance, hair, and oral care. Our labs are truly experimental – but our approach is also meticulous and all formulations go through factory, social, and quality testing.

Our global, award-winning manufacturing facilities in the UK, US, China, Indonesia and Thailand deliver mixing, filling and supply chain excellence around the world. At Meiyume, we connect a global network of experience and expertise. Our trusted partners and vendors around the world ensure that customer products can be delivered with speed, quality and agility as our approach is fully accountable, streamlined, and expertly executed.

The Role

The Global Business Process Specialist for Supply Chain (Move) is responsible for planning, developing, and implementing efficient and effective supply chain processes across multiple countries and regions for a new global Enterprise Resource Planning (ERP) including Warehouse Management System (WMS). The goal is to improve supply chain management processes to achieve maximum efficiency, cost-effectiveness, and customer satisfaction within a global environment. The role requires a solid understanding of the organization's operations, policies, and procedures alongside a thorough grasp of supply chain and logistics principles, relevant regulations, and best practices. The goal of the role is to define one consistent business process across our supply chain functions globally through one operating model known as the “Meiyume Way”. Working closely with super users and cross-functional teams to identify the reporting requirements, process improvements, optimize workflow, and ensure compliance with regulatory requirements.

Your Responsibilities Will Include

• Stays current with industry trends, emerging technologies, and best practices to ensure continuous improvement of the supply chain functions.
• Analyses current processes and identifies areas for improvement to increase efficiency, reduce cost, and enhance quality.
• Perform change impact assessments and define training plans to support a successful and smooth transition from legacy ways of working to one “Meiyume Way” operating model.
• Defines master data requirements and reporting needs globally for the supply chain.
• Act as a gatekeeper and custodian of the template for the Supply Chain to consolidate and prioritise "needs" from different stakeholders with the justification that aligns with the value and best practice of the "Meiyume Way".
• Work closely with cross-functional teams to ensure consistent and accurate reporting of supply chain data.
• Conducts root cause analysis and develops action plans to resolve supply chain issues and inefficiencies.
• Conduct training and provide guidance to end-users to ensure that they understand the processes and follow them correctly.
• Ensure compliance with all relevant regulatory requirements, including GDPR, PIPL, and other local laws and regulations.
• Collaborate with the internal business globally, IT, third parties and other teams to ensure that process changes are properly implemented and monitored.
• Develop strong working relationships across key business stakeholders and peers to shape requirements. Making clear the options available.
• Partners with suppliers, vendors, carriers, and other third-party entities to ensure transparency, reliability, and quality control.
• Establishes key performance indicators (KPIs), metrics, and goals for each supply chain function and tracks performance against targets.
• Ensure effective knowledge transfer between teams in rolling out the “Meiyume Way” operating model, including process training with the business whilst working with IT and third parties.
• Ability to escalate/influence as required.
• Collaborates with cross-functional teams to identify and address supply chain issues, such as disruptions, inventory levels, delivery schedules, and quality assurance to ensure customer satisfaction and most importantly how processes and system design can be enhanced to remediate globally.
• Identifies opportunities to streamline processes, reduce lead times, and drive cost savings, while maintaining or improving quality.
• Define and implement the global “Meiyume Way” operating model for the supply chain working closely with our businesses around the world.
• Develop and implement new processes, policies, and procedures to streamline operations and improve service delivery.
• Provides training, coaching, and support to supply chain teams to enhance performance, skills, and overall effectiveness.
• Develops, implements, and maintains supply chain processes and procedures across various supply chain functions, such as planning, sourcing, manufacturing, transportation, warehousing, and distribution in association with business super users locally and globally.
• Provide thought leadership questioning the status quo on recommending changes to group design.
• Develop a roadmap for the globalization of supply chain systems.
• Monitor key performance indicators and provide regular reports to management.

Ideal Profile

• Excellent communication, collaboration, and stakeholder management skills.
• Proficiency in project management, problem-solving, and change management techniques.
• Track record in Project Management tracking tools such as Monday.com, Jira or equivalent.
• Experienced in manufacturing or the B2B industry is an absolute advantage.
• Ability to travel domestically and internationally, as required.
• Understanding of regulatory requirements and compliance issues.
• Knowledge of PowerBI, data lake or other analytic reporting tools.
• 5+ years of experience in supply chain management or logistics roles.
• In-depth knowledge of supply chain operations, regulations, and best practices.
• Proven experience developing, implementing, and managing supply chain processes across various functions.
• Familiar with managing external vendors and able to communicate with users across all levels.
• Good command of written and spoken English, Cantonese, Putonghua/Mandarin, French, Thai, or Indonesian Bahasa speaking and writing ability is an advantage in order to be able to liaise with stakeholders in the region effectively.
• Understands master data requirements and reporting needs.
• Ability to work independently and prioritize work in a fast-paced environment.
• Previous experience implementing WMS and other system modules is highly regarded.
• Preferred Criteria
• Interested in and able to work with people from different cultures and backgrounds.
• Certified PM (PMP) and/or Agile Scrum Master certifications are highly regarded.
• Able to adopt a flexible working hour arrangement to work with team members located in different time zones.
• Creative and willing to drive change.
• Strong analytical skills with the ability to collect, analyse, and interpret data to identify trends, patterns, and opportunities for improvement.
• Bachelor's degree in business administration, supply chain management, or a related field.
• Knowledge of ERP and WMS systems including SAP, Oracle, Dynamics, or Infor.
• Knowledge of Gartner’s run, grow, and transform model.
• ISO27001 experience is highly regarded.
• Demonstrates a strong awareness of the uses of IT within the industry sector and specifically within competitive or associated organisations operating in the same market.
• Experience working in a global environment with cross-functional and/or multicultural teams.

What's on Offer?

• Fantastic work culture
• Work alongside & learn from best in class talent
• Opportunity to make a positive impact