Enterprise Key Account Manager

About The Role
If you’re looking for a place with dynamic, high analytical thinking and a passion to grow the industry through leveraging digital platform/technology, look no further. As our Enterprise Key Account Manager, you’ll be in charge to develop long-term relationships with a portfolio of major & strategic merchants, leading engagement, providing best-fitted Gojek solutions that will generate sales, and leading game plans to enable the delivery of joint business plan/target. Working closely with Sales Strategy, Sales Planning, Products Team, and other key stakeholders, you’ll take the wheel in developing Enterprise business for Gojek.
What You Will Do

• Take responsibility for all services that Gojek delivers to each account, become the single point of contact from Gojek for engagement, project delivery & troubleshooting efforts
• Obtain an in-depth and robust understanding of both Gojek & merchant’s business needs/issues, at the same time act as a consultant for each merchant by providing business solutions through Gojek products portfolios and building strong pipeline to achieve target
• Develop end-to-end joint business plans, monitor merchant’s performance versus target, create sales forecast based on Gojek’s plans & campaigns, assess competitive benchmarking and anticipate potential business challenges
• Create account plan for each merchant, recommend the expected support to close the revenue gap or potential improvement, represent merchant internally in Gojek, and utilize all available resources to manage the merchant's requirements as well as to coordinate with the other teams to support sales & business development strategies

What You Will Need

• The ability to speak English is a must
• At least 4 years of relevant work experience in handling enterprise accounts. Having experience in handling F&B, retail and/or groceries industry is a plus
• Able to leverage analytical capability to manage conflict and find resolution
• A passionate, tech-savvy, self-starter, keen learner with an entrepreneurial mindset
• Good presentation skills including the ability to present to top decision makers or senior management
• Advanced knowledge of MS Office suite
• Minimum Bachelor’s degree, ideally in Marketing, Business, Economics or Communications
• Good negotiation and deal-closing skills

Our Enterprise Key Account Manager, part of the broader Operation & Sales team based in Jakarta, Indonesia. We help our Enterprise merchants to grow through a consultative approach, starting from understanding the need of industry as well as the influencing factors that drive the growth, identify pain points of the merchants, and develop the solutions according to our comprehensive understanding of the merchants.
Our deliverable is very important to GoJek since the merchants that we manage are strategic, hence, the success of our role will help to strengthen GoJek's reputation in the industry. Developing our business by helping our merchants to grow is our mission. We have done a remarkable achievement by providing various GoJek services to our merchants that have given a positive impact to our merchant’s business during this pandemic situation. We always think about how the partnership with our merchants could be brought into the next level that would give mutual benefit for both parties. Hence, we keep the motion with our merchants to work, collaborate, align and to achieve the objectives together.
Since we, as a team, are having the same vision; We work in happiness, transparent, communicative, and always willing to share our thoughts/experiences whenever one of the team members needs help at work. Looking forward to you being part of our family!
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, e-commerce, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek, Tokopedia and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
About Tokopedia
Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. It has been a driving force behind Indonesia's digital development since its foundation in 2009, with more than 99% of districts and empowered around 12 million merchants listed nationwide. With Nakama ranging all across Indonesia, Tokopedia aims to simplify the lives of many to #FindYourPurpose together.