Director Of Services - The St. Regis Jakarta

Job Number 23152238
Job Category Housekeeping & Laundry
Location The St. Regis Jakarta, Rajawal Place Jalan HR Rasuna Said Kav. B/4, Jakarta Selatan, Indonesia, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.
CANDIDATE PROFILE
Education And Experience

• High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES
Managing Housekeeping Operations

• Ensures compliance with all housekeeping policies, standards and procedures.
• Ensures guestrooms, public space and employee areas are cleaned according to operating standards.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.
• Maintains strong working relationship with Front Office to ensure effective communications for operational issues.

Managing Departmental Costs

• Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.
• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
• Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.
• Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Celebrates successes and publicly recognizes the contributions of team members.
• Reviews employee satisfaction results to identify and address employee problems or concerns.
• Empowers employees to provide excellent customer service.
• Responds to and handles guest problems and complaints effectively.
• Communicates expectations, recognizes performance, and produces desired business results.
• Develops goals and expectations for direct report managers.

Conducting Human Resources Activities

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures employees are treated fairly and equitably.
• Manages employee progressive discipline procedures for areas of responsibility.
• Ensures property policies are administered fairly and consistently.
• Directs staff to strive for continuous improvement in all areas of responsibility.
• Establishes goals and objectives for all areas of responsibility.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.