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Trainer Staff (Jogja) Jobs

Company

Shopee
Address Yogyakarta, Indonesia
Employment type FULL_TIME
Salary
Category Teknologi, Informasi, dan Internet
Expires 2023-10-12
Posted at 7 months ago
Job Description


  • Liaise with Product Team, in order to deliver accurate information of product updates to CS Team
  • Deliver training and standardize flow handling process to CS Team, in order to improve team’s skill and knowledge in technical/product and also to ensure customer satisfaction
  • Create variety of training solutions and methods based on the difficulty metrics of new product updates, in order to ensure the completeness of training materials
  • Liaise with leads across CS function in finding gaps of interpersonal improvements, in order to provide recommendations and meet the company’s standard
  • Deliver training, constructive feedback, and counselling of the trainees, in order to improve customer service skills and communication


Requirements


  • At least 1-year experience as a Trainer within the Customer Service area
  • Excellent communication skills
  • Structured thinking, able to evaluate problems
  • Good Interpersonal skills
  • Diploma or higher degree from a reputable university
  • Microsoft Office & Presentation Skills
  • Independent
  • Positive and energetic outlook
  • Get used to Training Need Analysis, Training Design & Development, Training Delivery, Coaching, and Training Evaluation
  • Strong analytical and problem-solving skills