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Techops - It (Jakarta) B2B2C

Company

PBS HR Service
Address Jakarta Raya, Indonesia
Employment type CONTRACTOR
Salary
Expires 2023-06-15
Posted at 11 months ago
Job Description

Tech Ops DG B2B2C

  • Assist client dalam proses integrasi sampai dengan Go Live via Whatsapp Group
  • Menyiapkan test case untuk proses testing
  • Menyusun weekly report dengan rinci terkait proses integrasi/issue yang terjadi pada minggu tersebut
  • Membantu tim Tech Ops yang sudah ada untuk monitoring dan follow up issue ke sisi client terkait Alert Bot (Slack)
  • Melaporkan proses integrasi/issue mingguan yang terjadi dalam weekly report dan weekly sync up
  • Melakukan monitoring atas proses integrasi client, dan membantu client resolve issue dalam proses integrasi
  • Membantu tim Tech Ops yang sudah ada menangani Issue/Request after Post Live dari Client/Tim Customer Service yang dilaporkan melalui Whatsapp Group dan Quack (Slack)
  • Actively melakukan follow up client atas progress integration dan pending item
  • Melakukan koordinasi dengan tim internal terkait untuk memastikan proses integrasi berjalan dengan baik dan issue juga dapat diselesaikan issue yang di raised
  • Melakukan review atas hasil testing yang dilakukan client
  • Mengupdate seluruh proses integrasi client pada aplikasi JIRA