Solutions & Services Business Leader

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Position Summary

This leadership position has a combined responsibility for Solutions and Services Business in assigned geography including Sales, Business Development and Services Delivery. The Leader will manage the country initiatives and resources aligned to region to drive business results. Responsibilities include overall management of each of the Solutions and Services businesses and resources in the region to achieve annual revenue, operating earnings, resource utilization, productivity, customer satisfaction index targets and other business objectives of each business. The Leader is also responsible for driving out key initiatives to realize the benefits of jointly managing the Solutions and Services businesses. The Leader will also work closely with the sales leadership and team, distributors and partners, customers and other cross company personnel to assure the success of the business.

Key Responsibilities

DO

• Work as a member of the SEA Solutions & Services leadership team and participate in cross regional projects / best practices sharing as necessary.
• Identify opportunities for partnering with third parties who support the business strategy and provide added growth in revenue and profit.
• Drive Solutions and Services as separate P&Ls while realizing the benefits of joining the management of the two BU organizational structures
• Provide continuous coaching to team, develop technical, business and leadership competency; develop future Services leaders and retain top talent.
• Provide strategic insight and subject matter expertise to sales organization and other stakeholders and take an active role in joint sales calls and large account presentations, proposal management and review, where necessary.
• Responsible for strategic organization planning, management and development of team including hiring, retention, performance review, coaching & development
• Continuously provide market intelligence on PAM, market share, product positioning, commercial positioning and competitor information
• Develop & implement annual business strategies (BSR) and execution plans with alignment to global and AP strategy.
• Work with Sales in assigned region to develop and execute Solutions and Services Annual Operating Plans for the region, including performance and growth (orders, shipments, growth initiatives, expenses, CAPEX), services resource allocation, market focus plan and strategy.
• Responsible for delivering great customer experience
• Ensure goal alignment and collaboration between BU and Sales, Industry, OEM, Market Access, Contracts and Marketing teams

OVERSEE

• Collaborate with SEA functional leads to manage local commercial, delivery and operational functions to ensure overall efficiency / excellence
• Oversee the adherence and conformance of all TQCS / ISO / OHS and LEAN requirements / targets.
• Oversee the implementation of Country business strategy / plan including resource allocation and effectiveness.
• Reviews project performance for assigned industry / application. Responsible for program management, design and engineering functions. Responsible for the identification, implementation and successful proliferation of focused applications in the assigned industry / application
• Oversee the service delivery of solutions / services in assigned geography to ensure quality delivery, customer satisfaction and operation efficiency.

Others

• Any other duties as assigned by immediate Manager.
• Ensure compliance to Ethics, Standards of Business Conduct, Safety, other RA policies and the relevant government regulations in the geography.

Key Competencies Requirements

Job Related Competencies

• Highly collaborative, proficient to manage matrix reporting teams and multiple stakeholders
• Customer focus, innovative, drive value and sustainable growth to customers
• General management, leadership skills and performance driven
• Leading change & culture transformation (e.g. D&I) and managing change
• Intermediate level of expertise in managing P&L and general accounting principles.
• Basic understanding of all RA products.

Education Qualifications / Work Experience

• 10+ sales, business management or marketing experience preferably in automation industry with at least 5 years experience in managing a team.
• Bachelors Degree in Business, Engineering or equivalent.