Customer Service Teller Jobs

Objectives of this role

- Serve customers by managing documents, information, and financial transactions in an organized, efficient, and secure manner

- Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities

- Meet and exceed bank service standards, greeting and acknowledging each customer to make them feel welcome, while complying with bank procedures and security protocols

- Work with other tellers as a team to complete daily tasks while demonstrating respect and professionalism, being prompt, and supporting management as needed

Responsibilities

- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts

- Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed

- Reconcile cash drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency to head teller

Track, record, report, and store transactional information and special requests

- Provide a high level of customer service, offering answers and assistance with a smile

Required skills and qualifications

- High school diploma or equivalent

- computer skills

- Excellent communication, customer-service, and time-management skills

- Ability to pass a background check

- Bachelor’s degree (or equivalent)

- Skills for upselling and recommending products