Customer Management Specialist Jobs

VP Customer Management

Description:

• Create Customer Solutions And Monitor Its Adaptation
• Develop Customer Management Strategy
• Manage And Improve Customer Relationship To Ensure A High Retention Rate Through Innovative Program
• Generate Customer Management Insights

Job Requirements:

• Proven ability to manage diverse efforts' synergies
• Track record of frequent personal interactions with customers
• Strong proficiency with data
• More than two customer-management roles previously, such as voice of customer, experience design, customer care, customer intelligence, customer loyalty
• Demonstrated ability to create shared vision, inspire collaboration, and drive change with momentum
• Experienced in navigating ambiguity and change with an entrepreneurial mindset
• Strong background in customer research and analytics techniques, customer strategy, process improvement, human-centered design and performance management
• Work experience in multiple P&L units or multiple functional areas, such as marketing, quality, service, etc
• Track record of customer-centric decision-making