Vp Customer Management Jobs

Min. 2 years of working experience in related field (experiencing in WFM such as forecasting and Scheduling would be an advantage)

Create schedule (for L1 & L2 CS) and monitor changes to schedule, in order to ensure adequate daily resource coverage

Forecast manpower planning within the CS Team (based on forecast projection from BI), in order to ensure adequate daily resource coverage

Create, compile, and report, all KPI/CSAT/best performance, and scorecard achievements in Operations from Sales Force

Min. Bachelor's Degree in any major

Good with numbers and data interpretation

About The VP Key Account Management (Outsourcing Services) Role

Experience working with B2B large enterprises and a solid understanding of the telecommunications and financial services industries

Commercially minded, with excellent analytical and problem-solving skills

Strong interpersonal and communication skills, with a customer-centric approach

Readiness to travel occasionally, based on business requirements

Ensure that all accounts are compliant with company policies and regulations, safeguarding the company's reputation and interests

- Change management experience is an added advantage.

- Present key performance result to management

- Organize schedules that fit well for workload and agent requirements

- Assess budgetary needs and implications of resource requirement

- Possess workforce skill, analytical skills.

- A strong customer service mindset with good communication, comprehension and problem solving skills.

Responsible to drive execution or corporate level initiatives through business managers

Having at least 8 years experiences in the related position

Assist C-level to formulize company' strategic policies 

Assess company's performance and operational 

Align processes, resources-planning and department goals with overall strategy

Provide support and insight into significant organizational changes

Having at least 8 years experiences in the related position

Responsible to drive execution or corporate level initiatives through business managers

Bachelor's Degree in Industrial Engineer, Business Administration, or related

Good strategic and analytical thinking

Have good communication in English & Indonesian spoken and written

Assist C-level to formulize company' strategic policies

Advise, develop and implement AML Compliance Risk Management (ACRM) standards and policies in compliance with regulatory changes

Working knowledge of regulatory requirements including local, US, and international laws

Anti-Money Laundering (AML) certification required

Working knowledge of industry standards and practices

Bachelor’s Degree/University degree or equivalent experience

Plan, budget and formulate policy within area of expertise

Customer Success and Relationship Management:

Conduct regular customer feedback sessions to gather insights and leverage them to improve service offerings and customer experience.

Mentor and develop team members, identifying training and development opportunities to enhance their skills and capabilities.

Join a well-established human capital service provider|Unleash your skills in customer success and business operations

Outstanding communication and interpersonal skills, with the ability to build and maintain relationships with clients, candidates, and internal stakeholders.

Develop and execute strategies to improve operational efficiency and effectiveness.

More than two customer-management roles previously, such as voice of customer, experience design, customer care, customer intelligence, customer loyalty

Strong background in customer research and analytics techniques, customer strategy, process improvement, human-centered design and performance management

Manage And Improve Customer Relationship To Ensure A High Retention Rate Through Innovative Program

Proven ability to manage diverse efforts' synergies

Experienced in navigating ambiguity and change with an entrepreneurial mindset

Work experience in multiple P&L units or multiple functional areas, such as marketing, quality, service, etc

Responsible to drive execution or corporate level initiatives through business managers

Having at least 5 years experiences in the related position

Assess the company's operational and strategic performance

Align processes, resources-planning and department goals with overall strategy

Provide support and insight into significant organizational changes

Doing operational control within the company