Account Support Jobs

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyse, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Family Definition

Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

Management Level Definition

Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

Responsibilities

• Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity.
• Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Participate in Customer Expectation management as part of escalation process.
• Build relationship with management in assigned accounts.
• Sets expectations with customers based on defined parameters.
• Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.

Education And Experience Required

• Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired.

Knowledge And Skills

• Conceptual understanding of IT environments.
• Problem-solving skills (proactive, reactive and creative based on clearly defined procedures.
• Active listening skills and ability to adjust messages to audience level.
• Basic knowledge of company products and services offerings.
• Communicate effectively to technical level and first-level management within an organization.

Join us and make your mark!

We Offer

• Diverse and dynamic work environment
• A competitive salary and extensive social benefits
• An amazing life inside the element! Want to know more about it?
• Work-life balance and support for career development

Then let’s stay connected!

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.

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Job

Services

Job Level

Entry

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.