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Account Support Jobs

Account Support - Cirebon
By Magada Tirta Amerta At Cirebon, Indonesia
Have experiment as account manager will be preferred
Have other experience as salesman
Encourage merchant to join our campaign promo
Develop merchant in term of merchant investment and basket size
Support and fulfil operational excellent for merchant
Good communication and influence people
Account Support Jobs
By Hewlett Packard Enterprise At Jakarta, Indonesia
Participate in Customer Expectation management as part of escalation process.
Build relationship with management in assigned accounts.
Basic knowledge of company products and services offerings.
Communicate effectively to technical level and first-level management within an organization.
Integrate technical knowledge and business understanding to create solutions for customers.
Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired.

Are you looking for a challenging and rewarding role in the energy industry? We are looking for a Gas Account Support Rep II to join our team and provide exceptional customer service to our gas customers. You will be responsible for responding to customer inquiries, resolving customer issues, and providing support to our gas account managers. If you have excellent communication skills, a passion for customer service, and a desire to make a difference, this is the job for you!

Overview Gas Account Support Rep II is responsible for providing customer service and support to customers regarding their gas accounts. This position requires excellent customer service skills, knowledge of gas account processes, and the ability to troubleshoot customer issues. Detailed Job Description The Gas Account Support Rep II is responsible for providing customer service and support to customers regarding their gas accounts. This includes answering customer inquiries, resolving customer complaints, and providing information on gas account processes. The Gas Account Support Rep II is also responsible for troubleshooting customer issues, providing technical support, and ensuring customer satisfaction. Job Skills Required
• Excellent customer service skills
• Knowledge of gas account processes
• Ability to troubleshoot customer issues
• Ability to provide technical support
• Ability to provide accurate and timely information
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Excellent communication and interpersonal skills
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of gas account processes
• Proficiency in Microsoft Office Suite
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of gas account processes
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of troubleshooting techniques
Job Experience
• Previous customer service experience
• Previous experience working with gas accounts
Job Responsibilities
• Answer customer inquiries regarding gas accounts
• Resolve customer complaints
• Provide information on gas account processes
• Troubleshoot customer issues
• Provide technical support
• Ensure customer satisfaction
• Maintain customer records
• Update customer information in database
• Follow up with customers to ensure satisfaction