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Telesales Retention Leader/Supervisor (For Igaming Industry)
Company | Confidential |
Address | Indonesia |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-05-27 |
Posted at | 1 year ago |
This role is one who mainly analyzes customer behavior and gathers information on customer complaints, feedback and satisfaction. He/she must have aggressiveness in creating retention strategies based on customers’ feedback.They assist higher management in developing reasonable sales goals/target, activities of acquiring customers and collaborate with marketing and sales team to strategies customer and marketing approaches.
Tasks and Responsibilities:
- Developing aggressive retention strategies based on customer feedback.
- Meeting with the sales team to propose customer retention solutions.
- Gathering information about customer complaints (HOWs, WHYs)
- Communicating with customers and sales representative.
- Negotiating with customers to renew contracts and retain business.
- Writing and presenting customer behavior reports.
- Building positive relationship with customers and business associates.
- Analyzing customer behavior (complaints, feedbacks/comments, satisfactions)
Requirements:
- Strong understanding of Sales Management, Customer Relationship Management
- Open from Banking and Insurance industry
- Has experience in leading a team, able to think strategically
- Proficient in Ms. Excel or other CRM system
- From well-known university with IPK min. 3,50
- Proficient in English, both writing and speaking
- At least 3 years experience in the same field and 2 years as leader
- Prefer experiences from iGaming or blackhat Industry
Benefits:
- Annual Leave 12days/year
- Sick Leave 7days/year
- Competitive Salary + Allowances + Bonuses (Based on KPI)
- 13th Month Pay : Similar with THR
- Working From Home (Indonesia) - Full remote
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