Sales & Retail Operation Manager

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermès, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents which shapes the face of luxury beauty, and delight consumers daily across our growing footprint of 15 markets. Come join us now.

Description of Duties:

Plan function

• Promote a customer care approach within the retail business, investigating complaints or issues of poor customer care, both timely and efficiently
• Responsible for store planning and visual merchandising
• Work closely with Sales & Marketing Team on expansion strategy
• Drive sales at all department store counters and channels
• Initiate and execute sales promotion in order to achieve sales targets
• Recruit, coach, supervise and motivate retail staff with the objective to maintaining the level of productivity while sustaining the team stability and morale
• Responsible for data analysis, sales tracking, sales targets and ceo’s KPIs
• Manage daily operations of counters and channels
• To undertake all training mandatory and necessary training align with brand and business need.
• To identify methods of stock generation in conjunction with each sales supervisor, and to respond to stock concerns where relevant.
• To monitor stock in each shop, ensuring there are adequate supplies.
• Prepare competition analysis to identify best locations to place company brands
• To undertake an appraisal and personal development review annually and through self-development, continuously update and improve knowledge and competencies

People, performance, product

Policy & Procedure

• To develop retail operation policy & SOP in driving the excellent operation i.e. standard services, grooming, salesmanship, display, merchandising, etc.

Requirements

Education & Experience:

• A Bachelor’s degree in business management, business administration, business studies, or in a similar field.
• Min. experience in retail sales and customer service for at least 5 years

Knowledge and Skills:

• Strong leadership and people management skills, ability to influence people
• Possess organizational skill and able to coordinate sales operations across a retail chain
• Excellent oral and written communications in the English language
• Able to work in a fast-paced environment with ability to cope with changes
• Good understanding in retail management