Regional Manager Courier Operations

We are seeking a result-oriented Regional Manager, Courier Operations to work closely with the local team across Southeast Asia to develop high precision, scalable and optimal processes within Lazada logistic facilities to ensure Lazada delivery network operates seamlessly.

To be successful as a Regional Manager, Courier Operations, you should possess extensive experience in a courier or ecommerce logistics related industry and the ability to lead optimization initiatives, improve delivery performance, processes, develop best practices to increase efficiencies and improve delivery costs, accuracy, process, and KPIs.

Responsibilities:

• Document processes, monitor progress, and prepare status reports
• Integrate new technologies and promote adherence to industry standards
• Lead overall project planning and tracking of milestones across all workstreams to achieve the desired business outcomes
• Develop new processes and procedures to enhance operations
• Collaborate across ventures, recommend cost-effective solutions to operational challenges and develop operational improvement strategies
• Review, analyze performance GAPs and impact, formulate a path to further operation improvement
• Drive major projects to continually improve delivery performance, and processes. Develop best practices to increase efficiencies and improve delivery costs, accuracy, process, and KPIs
• Lead large-scale projects focused on Lazada’s logistic operations team across Southeast Asia (mainly Indonesia, Philippines, Thailand, Vietnam and Malaysia), driving high performance, increased efficiencies, and improved costs of delivery operations

Requirements:

• Extensive knowledge of operational enhancement strategies
• Excellent organizational and time-management skills
• Excellent communicator
• Experience leading large-scale projects
• Prior experience in implementing and improving delivery operations
• Good analytical and problem-solving skills. Deep dive for insights from different sources, actively propose suitable solutions & abilities to collaborate with a variety of stakeholders
• Bachelor's degree in any related fields
• 5-7 years working experience in express/logistics operations covering operational end-to-end process from pick up to delivery