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Operation Jobs

Company

PT Datacell Infomedia (Paydia)
Address Area DKI Jakarta, Indonesia
Employment type FULL_TIME
Salary
Category Jasa Keuangan
Expires 2023-05-15
Posted at 1 year ago
Job Description
Deskripsi Pekerjaan
  • Mengorganisasi seluruh aktivitas operasional dengan mengoptimalkan sumber daya perusahaan (Sumber Daya Manusia, metode atau cara kerja, dll) berjalan dengan baik.
  • Melakukan eskalasi ke pihak eksternal maupun internal terhadap dispute pada transaksi.
  • Mengidentifikasi serta menangani kejanggalan dan ketidaksesuaian dalam transaksi.
  • Mengelola rekonsiliasi transaksi harian, memastikan pencairan dana keluar sesuai dengan pembayaran masuk dengan berkoordinasi dengan tim finance.
  • Melakukan proses verifikasi atas kebenaran data yang diberikan oleh calon nasabah/pengguna dari sumber yang independen dan terpercaya.
  • Menganalisis data terkait masalah dan keluhan untuk mengidentifikasi tindakan perbaikan berkelanjutan dan bekerjasama dengan tim bisnis, tim IT dan tim lain untuk mengurangi timbulnya keluhan.
  • Mengelola pola pesan pada layanan Customer Services agar dapat melayani pelanggan dengan baik dan cepat.
Kualifikasi
  • Minimal S1 Finance/Accounting/Management
  • Pengalaman minimal 2 tahun di posisi dan industri yang sama
  • Fasih menggunakan Microsoft Office, Google Workspace serta tools pengecekan internal
  • Memiliki respon yang cepat tanggap dalam membantu atau melayani pelanggan, vendor dan pihak lainnya
  • Memiliki kemampuan komunikasi yang baik secara lisan maupun tertulis
  • Kemampuan memanfaatkan teknologi untuk mencapai tujuan tertentu dalam bekerja
  • Cepat beradaptasi dan memiliki keinginan untuk belajar hal-hal baru
  • Memiliki perhatian yang tinggi pada detail dan pengecekan berulang