Customer Research Jobs

About Allo Bank

Allo Bank is a fast-growing digital banking app that aims to provide its customers with innovative and secure financial solutions. We are committed to providing our users with a seamless banking experience that meets their ever-evolving needs. We believe in offering an open and collaborative work environment that fosters creativity and innovation.

Customer Research

• Lead and conduct qualitative and quantitative research studies, including surveys, interviews, and focus groups
• Present research findings to stakeholders and provide actionable recommendations for business strategy
• Mentor and guide junior researchers, providing feedback and maintain the quality of research process and outputs
• Develop and maintain customer personas, journey maps, and other research deliverables
• Work closely with cross-functional teams to ensure customer-centric decision-making across the organization

Qualification

• Minimum 3 years experience in Consumer Research, would be beneficial to have experience in both research agency and client side
• Excellent communication and presentation skills for effectively sharing research findings
• Strong analytical skills and proficiency in statistical analysis software
• Previous experience in financial services/ banking industry is a plus
• Bachelor's or Master's degree in psychology, sociology, or related field
• Excellent written and verbal communication skills in English