Event Operation Specialist Jobs

We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.

That is exactly what we are tackling as t-fam! Making sure that our 17+ million users have the best experience in crafting their own adventure.

Your main duties in flying with us

• Provide a product feature request to the technology team on business priorities
• Oversee vendor progress and orders ticket stock, oversees printing and execution
• Manages ticket operations staff and out-source vendors, effectively trains staff on proper office and box office duties, selling techniques, ticket system procedures, and techniques to provide excellent customer service
• Continually identify opportunities to improve the customer experience both on the web and on-ground
• Oversee the customer operations to ensure a delightful customer experience at all stages of the customer engagement
• Create and provide information and training on initiatives and changes, so we create experts everywhere. This includes training on organization-wide services and products
• Manage, update and trouble-shoot the on-ground TMS; Redemption system, Gate entry management system
• Manage all phases of building ticket manifest, pricing strategies, budgeting, recce and execution

Mandatory belongings that you must prepare

• Ability to investigate and analyze information and draw conclusions
• Ability to communicate effectively in English and Bahasa Indonesia, both orally and in writing
• Ability to operate and manage a computerized event ticketing system
• Knowledge of budget preparation, cost estimating and monitoring
• Bachelor's Degree graduated; experience directly related to the duties and responsibilities specified and should have entertainment/event ticketing experience
• Skill in the use of computers, preferably in a PC, Windows-based operating environment
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures

In the event that you haven’t received any updates after 3 weeks, your data will be kept and we may contact you for another career destination. Meanwhile, discover more about tiket.com on Instagram, LinkedIn, or YouTube.