Modern Workplace Support Engineer

Company Description

Meet Unit4. We’re a fast-paced growth cloud company, changing the game in ERP for mid-market people-centric organizations. We’re on a mission to turn 40 years of conventional legacy ERP software on its head and re-write the industry.

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Place in the organization

The Modern Workplace Support Engineer, is part of the End Users Computing services and reports to the Team lead IT Support .

Purpose of the function

The Modern Workplace Support Engineer, will be able to manage multiple areas of focus within the IT department such as End Using Computer and L2/L3 Service Support. This means actively supporting users by resolving tickets, managing, optimizing and keeping EUC applications and/or systems operational including the associated procedures, as well as and where necessary describing work instructions and ensuring the correct standard processes in alignment with the business and other stakeholders.

The Modern workplace Support Engineer, will also be part of local and Global IT projects.

The position is in Jakarta and mostly carried out from 1.30 PM - 10.00 PM WIB to serve users in European time zone. The candidate might also need to work in shifts and in stand-by where applicable. After an initial induction period in the office, you may choose to work largely from home.

Output area’s

• Working together with other internal departments like the infrastructure Shared Service Center and external vendors.
• Communication with end users
• Co-responsible for user satisfaction in relation to the IT environment
• Performing daily management activities defined in daily permanent activities
• Process and solve incidents and service requests in a timely and qualitative way
• Preparing and running changes and configuration management on IT systems
• Maintain the EUC environment like Office 365, managing Intune, Windows OS, packaging applications, active Directory,

Qualifications

Job requirements

• Knowledge and experience in L2/L3 Workplace processes.
• Having good knowledge and experience with PowerShell.
• Be able to work independently using Unit4 policies
• 3 – 4-year experience in a similar L2/L3 support function and having preferably Microsoft Certificates on the specific Microsoft products.
• ICT related Bachelor level of knowledge, focus on Microsoft technologies, like MS Office, Intune, Azure Active Directory, Windows OS, Hardware settings, generic knowledge of Network,
• Communicatively both oral and written and service oriented
• Good understanding of the English language in words and writings

Additional Information

A chance to participate in the development of a leading global software firm. You have the opportunity to work within an organization, that gives you the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment with enthusiastic colleagues who like to learn from each other.

At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy.

There is also time for you to have fun participating in social events organized by our Unit4Fun group, time for solidarity causes with our Unit4Cares group, time for sports with Unit4Moves and time to be conscious about the role of women in technology with our Business Women Network