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Support Engineer, Trilogy (Remote) - $30,000/Year Usd
Company | Crossover |
Address | Area DKI Jakarta, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Jasa TI dan Konsultan TI,Pengembangan Perangkat Lunak,Teknologi, Informasi, dan Internet |
Expires | 2023-07-28 |
Posted at | 10 months ago |
Crossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?
- You want to take your technical aptitude and turn it into a career
- You are a puzzle-solver; whether that requires taking things apart to learn how they work or untangling a complex problem, you get to the bottom of it
- You love learning new things, and the thought of learning new software is exciting
- Your friends and family call you to troubleshoot their technology problems
- Generating solutions using your product knowledge and our knowledge bases
- Spending 25% of your time learning about new products, features, & solutions
- Solving complex customer problems that our AI bot was unable to help them with
- Asking insightful questions that get to the root cause of the customer’s problem
- Working on easy or simple tickets, such as resetting passwords
- Getting bored answering simple questions for the same product each day
- Analyzing, writing, or debugging source code
- Working alone and avoiding live customer interaction
- Consistently improve the quality of your work by internalizing the feedback and coaching you receive
- Take ownership of support incidents and use all available resources and knowledge to resolve them
- At least 2 years of experience in a technical customer support or entry-level engineering role
- Availability to work any shift we assign you
- Enough coding experience to pass a basic coding test (i.e. bug fixes)
- You will receive an email with a link to start your self-paced, online job application.
- Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.
- If all else fails, just reset your password by visiting https://www.crossover.com/auth/password-recovery if you already applied using LinkedIn EasyApply.
- Second, check your spam and junk folders for an email from Crossover.com, mark as “Not Spam” since you will receive other emails as well.
- First, emails may take up to 15 minutes to send, refresh and check again.
- Third, we will send to whatever email account you indicated on the Apply form - by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.
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