Head Of Hr - Bpo

Responsibility

• Oversee the day-to-day operations of the HR department, including payroll; talent acquisition; employee on-boarding; performance management; compensation and benefits administration; employee relations; and HR information systems.
• Lead HR initiatives related to organizational change, such as mergers and acquisitions, restructuring, or process improvements. Partner with BOD/related division leader to manage the people's aspects of change and ensure smooth transitions.
• Build and maintain relationships with external partners, such as labor unions, government agencies, and HR professional organizations. Stay connected to industry trends and best practices.
• Foster a positive and inclusive work environment by impålementing employee engagement initiatives, promoting a strong company culture, and addressing employee concerns and grievances.
• Develop and implement HR strategies, policies, and initiatives that align with the organization's goals and objectives. Provide strategic guidance to management on HR matters and contribute to overall business strategy.
• Placement: Jakarta Barat (Kedoya) WFO*
• Report & Upper: direct to CEO*
• Utilize HR analytics and data to measure and analyze HR metrics, such as turnover rates, employee engagement, and performance. Provide reports and insights to management to inform decision-making.
• Develop and lead talent management programs; including recruitment and selection; employee development and training; succession planning, and performance evaluation. Ensure the organization has the right talent in place to meet current and future needs.
• Lead and manage the HR team, providing guidance, coaching, and professional development opportunities. Set performance expectations, conduct regular performance evaluations, and ensure the team is equipped to deliver high-quality HR services.
• Handle employee relations matters, including conflict resolution, disciplinary actions, and investigations. Ensure fair and consistent application of policies and procedures.
• Ensure compliance with employment laws, regulations, and company policies. Stay updated on changes in labor laws and HR best practices, and proactively address any legal or compliance-related issues.

Requirements

• Solid experience as HR Manager, HR specialist/ HR Business Partner in various role (recruitment, payroll, generalist) in BPO services management, large MP scope (>1000 employees)
• Leadership skills*: Strong leadership skills; includes the ability to effectively manage a team; provide guidance and support; make strategic decisions for the organization; Excellent communication; problem-solving; decision-making skills
• Strategic mindset*: Responsible for aligning HR strategies with the overall business goals of the organization; Ability to think critically and analytically
• Interpersonal and relationship-building skills*: Building relationships and effectively collaborating with stakeholders across the organization (include working closely with senior leaders, department managers, and employees to address HR needs, resolve conflicts, and foster a positive and inclusive work environment)
• A strong understanding of HR policies, procedures, and best practices of BPO services management; labor supply and related regulations; compensations and benefits; payroll and tax (preferable); talent acquisition (white/ blue colar); performance management, employee relations, and HR technology.
• Maintaining high ethical standards; the ability to handle sensitive and confidential information with integrity