Director, Digital Consulting, Mds Apec (Indonesia/Malaysia)

Job Number 23096983

Job Category Sales & Marketing

Location Jakarta Area Office, One Pacific Place 10th Floor Suite 10-12 (M1), Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Job Summary

The Director, Digital Consulting, Indonesia and Malaysia for Marriott Digital Services (MDS) Asia Pacific region Excluding China, or APEC, supervises the daily performance of the Indonesia/Malaysia Digital Consulting team, and is ultimately responsible for the digital performance of the Indonesia/Malaysia area. This role leads the effort in ensuring high quality service and employee satisfaction in the Client Services group, analyzes program performance results, makes recommendations for program enhancements, and uncovers opportunity for enrollment growth. The Director, Digital Consulting, Indonesia/Malaysia serves as a point of escalation for key stakeholders within Marriott Digital Services for hotel, and above-property Area and Continent stakeholders.

This position reports directly to the Sr. Director, Digital Services, MDS APEC and also has direct connectivity with the corresponding Area Directors of Marketing (ADOM) and Area Director of Sales & Distribution (ADSD), as well as Area Vice Presidents (AVP) and other leaders.

Marriott Digital Services (MDS) is an in-house digital services team. MDS provides hotels with digital services, and functions as an agency-like model within the Global Digital organization.

CANDIDATE PROFILE

Education and Experience

• BS/BA degree in marketing or related field or equivalent certification from higher education.
• Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity and ambiguity.
• 7+ years’ experience in an agency or client services position is required or equivalent experience.
• Proficiency in Bahasa language.
• 5+ years’ experience in leading project teams and implementing digital strategies or equivalent experience.

Certifications Earned on the Job (preferred but not required upon entry)

• Brightedge Certification

CORE WORK ACTIVITIES

Managing Work, Projects, and Policies

Oversees the execution, and coordination of Marriott Digital Services (MDS) programs and services. This includes:

• Serves as the first point of escalation for stakeholders
• Ownership and management of the MDS “enrollment and product sales” process with potential hotel clients in the region.
• Establishes relationships with above property and property stakeholders to ensure strong communication between MDS and properties.
• Defining team culture and vision by leading team meetings, setting and tracking team goals, and creating opportunities for growth.
• Partners with MDS Business Support team to ensure proper and accurate billing between MDS Enterprise projects, hotel programs, and internal Marriott teams.
• Building and defining the digital strategy for Indonesia/Malaysia hotels, including total account management, specific area digital needs, and area marketing opportunities, and ensuring these priorities are incorporated into MDS programs.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Sets and tracks goal progress for self and others.
• Monitors the work of team to ensure programs are executed on time, within budget and to a high-quality standard including time tracking.
• Partners with Program Development and Program Management to educate and identify opportunities for additional MDS program support for hotels.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Generates and provides accurate and timely results to team stakeholders in the form of reports, presentations, etc.
• Responsible for the delivery of MDS programs, with support from MDS Operations, across a defined area.

Managing Team

• Identify opportunities for growth and project leadership for direct reports.
• Leads regular team meetings.
• Establish priorities for executing work across all applicable programs, stages, etc. and monitors bandwidth of team across projects.
• Represents team in resolving situations.
• Monitors the work of direct reports to ensure it is completed on time and meets expectations.
• Monitor and review team utilization levels and manage workflows as needed.
• Facilitates hiring activities and new associate onboarding/training as needed.
• Conducts direct report 1:1s, annual performance reviews and other HR functions.

Owning Relationships

• Maintains relationships and defines working roles with partner Marriott teams as projects evolve.
• Serves as primary digital point of contact for the Area Director of Marketing (ADOM).
• Builds mutually beneficial relationships to advance scalable solutions for hotels.

Measurement and Accountability

• Ensures monthly & quarterly reporting are delivered on time.
• Ensure accurate time tracking and regularly reviews and refines processes and quality of work standards to ensure all projects continue to support overarching Marriott Digital strategies, goals and SLAs.
• Provides input for Quarterly Business Reviews (QBRs) to Client Services leadership.

Additional Responsibilities

• Presents ideas, expectations and information in a concise, organized manner.
• Performs other reasonable duties, such as special projects, as assigned by manager and MDS Leadership Team.
• Contributes posts to MDS blog, client newsletter and/or client educational webinars.
• Maintains positive working relations with direct reports, department managers, and external teams.
• Uses problem solving methodology for decision making and follow up.
• Provides timely, accurate, and detailed status reports as requested.
• Continual education and self-growth through reading industry blogs, social media, white papers, cases studies, research briefs, etc.
• Manages time effectively and conducts activities in an organized manner.
• Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Attends relevant industry conferences, training and seminars.
• Manages and implements work and projects as assigned.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.

Managing and Conducting Human Resources Activities

• Identifies talents of direct reports and their teams and assists with their growth and development plans.
• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees.
• Solicits employee feedback.
• Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Interviews and hires employees.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
• Facilitates regular, ongoing communication in department (e.g., staff meetings).
• Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
• Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
• Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
• Promotes the fair and equitable treatment of employees.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?