Data Analyst - Rewards

As part of the Rewards team, this data analyst role holds a pivotal position in shaping the future of customer loyalty within the organization. Being a part of a newly formed and agile team brings exciting prospects for innovation and growth. The primary objective of this team is to design and implement a compelling loyalty program that establishes a strong bond between sellers and buyers. By utilizing data-driven insights and advanced analytical tools, the role aims to create a tailored rewards system that not only enhances customer retention but also enriches the overall shopping experience for both parties involved.

What You Will Do

• Create business impact by working on strategic initiatives in GoTo Rewards focussed on analysis and experimentation
• Handle GoTo Rewards Product and Business team in identifying product or business opportunities and support in product delivery such as experimentation
• Automate data extraction by creating denormalized tables or data marts based on business or product requirements
• Deliver insight, analysis using statistical tools, data visualization, and business use case to product and business teams
• Build & maintain ETL/ELT pipelines in BigQuery for a variety of event data sources
• Partner closely with Product Managers and Business teams to help them make decisions
• Build & maintain dashboards for tracking business performance and product adoption

What You Will Need

• Comfortable working with guidance and in a team setting
• Understanding of Bigquery SQL, data manipulation, data pipeline job and scheduling, data visualization and Google DataStudio dashboarding
• At least 3 years of experience as Business Intelligence/Data Analyst
• Ability to transform an ambiguous business or product problem into a well-scoped and impactful analysis; able to design simple experiments
• Familiar with Python scripting for statistical analysis and data modeling (machine learning)

About the team

The Rewards team operates as a highly agile and versatile unit, dedicated to addressing the core challenge of creating a loyalty program that unites sellers and buyers seamlessly. Through a meticulous analysis of seller-customer interactions, the team identifies key issues pertaining to customer engagement. To tackle this, we have been iterating an innovative tool that empowers sellers to boost user engagement by constructing personalized loyalty programs directly within the ecosystem. This strategic approach not only strengthens the bond between sellers and buyers but also enhances the overall user experience, fostering long-term loyalty and success within the platform.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, e-commerce, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek, Tokopedia and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

About Tokopedia

Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. It has been a driving force behind Indonesia's digital development since its foundation in 2009, with more than 99% of districts and empowered around 12 million merchants listed nationwide. With Nakama ranging all across Indonesia, Tokopedia aims to simplify the lives of many to #FindYourPurpose together.