Club Manager Jobs

Responsibilities

• Prepare performance appraisals quarterly or annually and deliver them to each associate on a one-on-one basis.
• Ensure that club facility and equipment are always kept clean, attractive, and in compliance with company standards and local regulations
• Discipline team members as needed, including issuing verbal warnings, write-ups and termination. Make recommendations for discipline and/or termination to other managing members of your staff as appropriate.
• Provide clients with superior services, products and guidance.
• Build rapport and loyalty with customers and store managers by facilitating frequent communication and providing opportunities for feedback.
• Supervise team members and provide them with the training and direction they need to meet company and personal expectations.
• Direct, supervise and assist with event marketing, preparation and cleanup. Schedule events regularly to drive new memberships and build community awareness.
• Handle associate grievances, complaints and questions in a prompt manner. Involve human resources when necessary to handle sensitive situations and complaints.

Qualifications

• One or more years of experience in a management position
• Ability to pass a standard background check
• Strong performance management and coaching skills
• High school Diploma or Bachelor Degree
• Proficiency in Microsoft Office