General Manager Jobs

The Seed Bali, a new luxury villa resort on the East Coast of Bali, opening later this year and is aiming to become the most luxurious private resort in Indonesia.The Seed’s charm comes from our collaboration with the untouched natural environment, blessed by the gods of Bali.

The Ideal candidate should possess a degree or an equivalent qualification in Hospitality Management from a reputed institute. A minimum of 5 years’ experience in a similar capacity in a 4-5 Star Hotel chain is essential to perform this role. Experience in Bali and pre-opening operations is a distinct advantage. Excellent leadership, analytical, presentation, communication and interpersonal skills, fluency in English and the ability to make sound decisions are key competencies sought.

Areas of responsibility may include Front Office, Recreation/Spa, Housekeeping, Food and Beverage and Engineering/Maintenance.

Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Villa Operations meet the standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations.

Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the villa’s target customer and employees and provides a return on investment. This position will maintain a strong relationship with the Owner and Operations Director through proactive and ongoing communication.

Responsibilities:

• Reviews reports and financial statements to determine villa operations performance against budget. Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Negotiate supplier contracts and packages
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Managing Revenue Goals.
• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. Managing and Conducting Human Resources Activities
• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Works with the villa management team to develop an operational strategy that is aligned with the business strategy and leads its execution.
• Communicates a clear and consistent message regarding departmental goals to produce desired results. Managing The Guest Experience
• Managing Profitability
• Develops systems to enable employees to understand guest satisfaction results.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Monitors villa operations sales performance against budget.
• Reviews guest feedback with the leadership team and ensures appropriate corrective action is taken. Responds to and handles guest problems and complaints.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer. Analyzes service issues and identifies trends.
• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
• Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).

Requirement:

• Fluency in English: reading, speaking, writing
• Organizational skills & computer literacy – Ms. Office
• Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management and stock take
• Initiative, open minded, strong leadership, organization & delegation skills
• Accuracy and speed in handling emergency situations and providing solutions
• Good communication skills and able to work under pressure and deadlines
• Position is open only to Indonesian Citizens
• Min. 3 years experiences in similar position & hospitality industry
• Pleasant, honest, positive and enthusiastic personality with excellent communication and social skills