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Company

Fairfield Inn & Suites by Marriott

Address Surabaya, Indonesia
Employment type FULL_TIME
Salary
Category Pariwisata dan Perhotelan
Expires 2023-07-31
Posted at 10 months ago
Job Description
Job Number 23118647
Job Category Food and Beverage & Culinary
Location Fairfield by Marriott Surabaya, Jalan Mayjend Sungkono No 178, Surabaya, Jawa Timur, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved.
CANDIDATE PROFILE
Education And Experience
  • High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.
OR
  • 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Ensuring Culinary Standards And Responsibilities Are Met
  • Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily.
  • Ensures compliance with food handling and sanitation standards.
  • Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.
  • Checks the quality of raw and cooked food products to ensure that standards are met.
  • Operates and maintains all department equipment and reports malfunctions.
  • Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.
  • Follows proper handling and right temperature of all food products.
  • Ensures compliance with all applicable laws and regulations.
  • Performs all duties of kitchen managers and employees as necessary.
  • Maintains purchasing, receiving and food storage standards.
  • Recognizes superior quality products, presentations and flavor.
  • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
  • Assists Executive Chef with all kitchen operations and preparation.
  • Assists in determining how food should be presented and creates decorative food displays.
Leading Kitchen Operations
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Leads shifts while personally preparing food items and executing requests based on required specifications.
  • Recognizes success performance and produces desired results.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Maintains the productivity level of employees.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • Ensures property policies are administered fairly and consistently.
  • Communicates performance expectations in accordance with job descriptions for each position.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Supervises and coordinates activities of cooks and workers engaged in food preparation.
  • Ensures employees understand expectations and parameters.
Ensuring Exceptional Customer Service
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Sets a positive example for guest relations.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Empowers employees to provide excellent customer service.
  • Handles guest problems and complaints.
Maintaining Culinary Goals
  • Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
  • Trains employees in safety procedures.
  • Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
Managing and Conducting Human Resource Activities
  • Brings issues to the attention of the department manager and Human Resources as necessary.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Participates in the employee performance appraisal process, providing feedback as needed.
  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Additional Responsibilities
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Attends and participates in all pertinent meetings.
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Fairfield Inn & Suites by Marriott allows guests to travel with confidence by giving them just what they need at an exceptional value. As a member of our team you'll deliver outstanding service so travel is easy, comfortable and productive for our guests. Find Your World™ at Fairfield Inn & Suites by Marriott.