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Technical Support Specialist Jobs

Company

Jakarta Intercultural School
Address Jakarta, Indonesia
Employment type CONTRACTOR
Salary
Category Manajemen Pendidikan
Expires 2023-07-01
Posted at 11 months ago
Job Description
  • Support end users with technical problems, making sure all cases are resolved in a timely and effective manner and escalating cases when necessary.
  • Generate ideas and implement methods to improve problem resolution.
  • Assist and collaborate with other Technical Support Specialist, Help Desk and Multimedia Coordinator, Information Services developer and Information Services Engineer on the daily support task and teamwork.
  • Develop, update, and communicate procedures for common technical support activities.
  • Monitor and contribute to the Help Desk Case Management System, making sure all relevant technical support issues are logged and followed to completion.
  • Contribute to and assist with the management of Information Services Knowledge Base which should contain up-to-date documentation about service level agreements and solutions to problems
  • Collaborate with technical support staff provided by vendors to provide effective customer service to end users.
  • Improve efficiency and effectiveness of help desk activity by analyzing and proposing recommendations to include checklists, procedures, policies, training, security.
  • Document daily transactions, problems and remedial actions taken, or installation activities.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Embraces the JIS Learning Dispositions of Resilience, Resourcefulness, Relating, and Reflecting
  • Performs other related duties and assumes other responsibilities as assigned by the Helpdesk Coordinator/Computer Maintenance Manager, including, and not limited to other projects when deemed necessary.
  • Promote a service-oriented and data-driven culture in the Information Services Department
  • Observe and test system functioning to verify correct operations and detect errors.
Minimum Qualifications
  • Ability to work collaboratively with members of the Information Services Department
  • Strong technical skill with a wide range of hardware and software in a cross-platform environment. Having MacOS and IOS platform background is preferred.
  • Clear commitment to Child Protection, safety, service learning and environmental stewardship
  • Minimum a bachelor's degree holder in Computer science.
  • Demonstrated ability to communicate effectively in English and Indonesian, both speaking and writing.
  • Strong organizational skills
  • Excellent problem-solving skills
  • Customer-service approach to working with end-users