Odoo Technical Support Jobs

PT BION DIGITAL INDONESIA

You will join our growing, dynamic, fast-paced Odoo technical team.

The Odoo Technical Support Specialist is a key member of the support team, responsible for providing technical assistance and guidance to clients and end-users using the Odoo ERP system. This role involves diagnosing and resolving technical issues, providing functional and technical expertise, and ensuring customer satisfaction. The specialist will work closely with the development and implementation teams to troubleshoot and resolve complex problems.

You will be a part of a team of BION Technical Team that will focus on ERP (Odoo) development and implementation. We aim to deliver a cutting-edge, seamless, effective, and efficient system for our clients.

• Configuration, installation, and maintenance of server and multi-database Odoo environments
• Help clients understand the implications of customizations and advise on best practices.
• Respond promptly to client inquiries via various support channels (email, phone, ticketing system, etc.).
• Perform Data Migration
• Assist user in User Acceptance Testing and conduct user training
• Complete and clear documentation for every performed task
• Offer guidance on customizing Odoo modules to meet specific business needs.
• Address technical queries related to Odoo modules, configurations, and customizations.
• Assist clients with system configurations, including user access rights, security settings, and workflow setups.
• Maintain a comprehensive knowledge base by documenting technical issues and their resolutions.
• Perform L2 support to clients
• Perform testing of new functions/ modifications
• Participate in testing new Odoo releases and updates to identify potential issues and ensure smooth deployments.
• Provide the best possible solutions for client needs
• Provide timely updates to clients regarding issue status and resolution progress.
• Collaborate with the development team to find solutions to complex issues and escalate unresolved problems as needed.
• Analyze and troubleshoot technical problems reported by clients and end-users.
• Provide clear and concise explanations of technical concepts to non-technical users.
• Create and update technical support articles, FAQs, and user guides for clients and internal team members.
• Participate in internal knowledge-sharing sessions to enhance the team's expertise.
• Perform thorough testing to replicate and verify reported bugs or errors.

Job Requirement

• Able to work under pressure
• Quick learner
• Open-minded
• Ability to work on a dynamic and fast-paced team
• Ability to work and communicate with the whole company
• Proficient in written & spoken English
• Responsible
• Data-driven, growth mindset, ability to think outside the box and identify the real pain point, and come up with the best practical solutions
• Eager to learn a new programming language and technology

A Glimpse Of Working With PT Bion Digital Indonesia

• Working on a fun team that will welcome you as a family instead of an employee
• Fixed salary
• And more company benefits, which will be explained in the later recruitment stage!
• Direct communication and discussion with anyone within the company
• Transparent company inside out
• Chance to collaborate with other big companies (national and international) across Indonesia and the globe
• Dynamic working conditions and environment

Job Requirements

• Familiarity with Odoo's core modules and ability to understand and troubleshoot customizations.
• Troubleshoot and debug applications
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
• Able to operate Linux, Git
• Excellent problem-solving skills and ability to think analytically.
• Provide training and support to the internal teams
• Creating software documentation
• A deep understanding of ERP (Odoo) and Python is a must
• Gather and address technical and design requirements
• Effective communication and interpersonal skills to interact with clients of varying technical backgrounds.
• Understanding of PostgreSQL, Javascript, XML, SCSS, HTML, Java, Qweb
• Ability to work independently and as part of a team in a fast-paced environment.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or related fields, with a minimum GPA of 3.00/4.00 or equivalent
• This role will start approximately in August/ September 2023
• Working experience: minimum 2 years in Odoo ERP field - Technical Support/ Development is a must
• Please note that this is a full-time role

Job location: Jakarta - onsite (WFO) - located at Puri Kembangan, West Jakarta

Our team will reach out to you if you are shortlisted for the interview process.