Technical Support & Maintenance Jobs

"Vascommers" aim to deliverBRIGHTsolution for your business. We have established partnerships with telecommunication companies and banks to build and develop a branchless banking system, server-based e-money system, and internal information systems. We enhance the experience of many business lines who need to grow and spread their market area towards many cities in Indonesia. Vascomm also working in the field of Internet of Things (IoT) to develop future technology like smart homes/office and smart city. At Vascomm, we believe that everything can be enhanced.

Responsibilities

• Identify problems using the available knowledge base.
• Keeping records of incidents that occur.
• Grouping the problems according to the type of service and the type of problem.
• Checking logs and databases to support problem solving.
• Conduct regular updates regarding knowledge about products and services.
• Asking users for information if the information provided is not clear.
• Escalate to the relevant team if the problem has not been resolved.

Qualifications

• Experience using putty applications, openvpn, mongochef, mysql client
• Willing to check or respond to complaints outside working hours if there is a need
• Graduates from SMK RPL or TKJ, D3 Informatical Engineering or Computer Engineering
• Be able to read application logs
• 8 Hours flexible Working Time
• Able to communicate and cooperate with other teams
• Hardworking and willing to learn new things
• Domicile in Jakarta

Benefit as Certified Software Freelancer will receive:

• Bonus Based Program
• Health Insurance Program
• 8 Hours flexible Working Time
• Support and Clear Supervision
• Fun working place
• Overtime and Business Trip Fees
• Employee Training and Development
• Project commission
• Career Path
• Competitive Salary