Senior Sales Manager (Government)

Job Number 23155134
Job Category Sales & Marketing
Location The Hermitage a Tribute Portfolio Hotel Jakarta, Jalan Cilacap 1, Jakarta, Jakarta, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
The position is accountable for proactively soliciting and handling sales opportunities especially for the government segment. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
CANDIDATE PROFILE
Education And Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the luxury hotel sales and marketing or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in a 5 star hotel sales and marketing or related professional area.

CORE WORK ACTIVITIES
Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
• Manages and develops relationships with key internal and external stakeholders.
• Provides accurate, complete and effective turnover to Event Management.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

Managing Sales Activities

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Participates in sales calls with members of sales team to acquire new business and/or close on business.

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Identifies new business to achieve personal and location revenue goals.
• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
• Closes the best opportunities for the location based on market conditions and location needs.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.
• Provides excellent customer service consistent with the daily service basics of the company.
• Executes and supports the company’s customer service standards.
• Sets a positive example for guest relations.
• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Tribute Portfolio is a family of independent hotels drawn together by a sense of character and passion for captivating design, vibrant social scenes, and experiences that feel like the real deal. Tribute Portfolio hotels are emboldened to stay true to their own character — they each tell their own design story, connect with their surrounding communities and proudly show off their individual brand identity. In joining Tribute Portfolio, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.