Product Designer - Campaign Management

About The Role

As a Product Designer, you will be working on the GoTo's Campaign Management team, you'll empower our marketers to efficiently share campaigns with customers across various GoTo platforms. Your focus will be to design the tools for customer segmentation, targeted marketing, and effective communication channels. Your mission is to design user-friendly marketing tools that cater to our marketers' needs. Your innovative solutions will enhance the user experience on Gojek and Tokopedia platforms, addressing complex user requirements. Join us in revolutionizing campaign management and making a lasting impact on customer engagement at GoTo.

What You Will Do

• Collaborate with multiple counterparts across GoTo, especially product managers to improve and innovate our product experience
• You will focus on identifying problems & generate design solutions based on the product vision/requirements
• You will be expected to conduct design process best practices across projects such as gathering insights, validating problems & solutions, delivering multiple fidelity levels of design, and ensuring the final design is implemented correctly on production
• Collaborate with the Interaction Designers and Design System team to ensure the implementation of proper design components and patterns
• Ensure proper design documentation on every project, following the standards in GoTo
• Collaborate with UX Writers to ensure copywriting and content quality to follow GoTo guidelines
• Collaborate with researchers in order to gather user insights, validate hypotheses, and design solutions
• Showcase design progresses for cross-functional teams related to the projects

What You Will Need

• Good storytelling ability to showcase design or user insights
• Fluent in using design & prototyping tools such as Figma, Invision, Principle, etc
• Excellent understanding of design processes and principles
• Familiar with user research methodologies
• Bachelor's degree in Product Design, Computer Science, or other related studies
• Having impactful design portfolios that demonstrate process and problem-solving skills
• Good written and verbal communication skills in Bahasa and English
• Minimum 1 year of experience as UX/UI Designers / Product Designers or similar roles

About the Team

The GoTo Campaign Management team is responsible for the tools that support our marketers to manage how we share all of our campaigns with our customers across various GoTo platforms. As a Product Designer in this team, you will be working with diverse teams & cross-functions across the GoTo platforms, such as Product Managers, Digital Marketers, Researchers, and more. Our team values creativity, transparent collaboration, and user-centric design, making it an exciting and fulfilling environment to work in.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, e-commerce, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek, Tokopedia and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

About Tokopedia

Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. It has been a driving force behind Indonesia's digital development since its foundation in 2009, with more than 99% of districts and empowered around 12 million merchants listed nationwide. With Nakama ranging all across Indonesia, Tokopedia aims to simplify the lives of many to #FindYourPurpose together.