Campaign Management And Warranty Reporting

PT Daimler Commercial Vehicles Indonesia - TB Simatupang, South Jakarta

Qualifications:

• Excellent analytical skills to manage start to end about service campaign topic
• Min. 3 years related working experience in automotive industries
• Experience in data entry processing and reporting
• Good communication and coordination with others party
• Computer skills particularly in MS Office (Word, Excel, Etc)
• MS Office: intermediate level
• Degree in Management or Engineering
• Basic knowledge of ISO TS 16949, ISO 14001, SMK3 and Eco Industry
• EVA, INTAKT, VEGA, VeDoc, & AQUA
• Familiar with workshop process activity in after sales automotive industries
• Outlook : intermediate level
• Able to communicate in English both written & spoken

:

Service Campaign Management

• Coordinate campaign process dealer to support dealer performance.
• Maintain and update the new Recall Campaign and Service Measure with preparing the pop up for DMS.
• Define and review monthly and annual report for Recall Campaign & Service Measure achievement rate
• Monitoring Recall Campaign & Service Measure achievement rate of dealerships.
• Coaching dealer on handling of Recall Campaign / Service Measures activities.
• Check validation of incoming claim are related to RC and SM job from dealerships
• Providing monthly Dealer Performance Report on Recall Campaign / Service Measure performance.
• Monitoring and distribution of updating a Recall Campaign & Service Measurement rate to Dealership.
• Conduct internal and external meeting related to Recall Campaign / Service Measure strategy.
• Providing the Recall Campaign and Service Measure overlooked at dealerships.
• Manage and update new Recall Campaign & Service Measure by providing the control list.
• Manage a deadline of Recall Campaign & Service Measure period.

Prepare and Control the parts for the service campaign

• Monitor the usage and needs the parts for service measure from all dealers with parts department.
• Receive and check the order manual from dealer for the needs of the parts for service measure.
• Coordinate with parts department for determine the parts needs to be order.
• Download necessary files from INTAKT

Define Report progress and data related Warranty, Goodwill, and Service Contract

• Collect data from Warranty Claim Processing and Controlling for the claim progress.
• Generate the report of warranty claim progress every month.
• Carry out warranty part impact performance report according to defined period.
• Create warranty top ten damage by cost and by unit from each model in commercial vehicles every month.
• Collect the data service contract progress from warranty claim processing and controlling for generating the report.
• Create the report actual warranty paid comparison with warranty plan including the recovery cost.
• Generate the Monthly report from Service contract which contains the utilization cost and comparison product among the service contract from each type of the vehicle.
• Collect the data goodwill progress and status from warranty rules and guideline for generating the report.

Validate & Process payment reimbursement process from dealer

• Validate the document based by stamping the date of receive it.
• Check the completeness and correctness of documents from dealer for payment reimbursement related warranty, Service Contract.
• Create the AP Voucher for payment process to Finance

Maintain database (warranty, customer, etc)

• Input the revision of any data, after get the approval from Manager.
• Input warranty registration date based on BPK from dealers, as activation of warranty period of the customer’s vehicles, including the Service Contract if included.

Prepare and coordinate WI and Claim process

• Download necessary files from INTAKT
• Liaise with technical team regarding the WI
• Check and set-up VEGA rule for claim process
• Upload vehicle data in to VEGA

Travel plan for warranty & campaign

• Decide travel plan claim submitted by dealer for based on internal DCVI approval
• Propose travel plan request from dealers to get internal approval

Compliance

• Compliance to Daimler AG Integrity Code
• Compliance to Daimler AG Policies and Guidelines.