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Personal Assistant To Gm
Company | Hilton |
Address | Bali, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Pariwisata dan Perhotelan |
Expires | 2023-05-10 |
Posted at | 1 year ago |
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
- Assess priorities of work and, wherever possible, assist in organizing the General Manager’s priorities.
- Receive visitors and guests on behalf of the General Manager and in his / her absence, answering questions and concerns and following through with resolutions.
- Arrange and coordinate the General Manager's schedule and remind him / her in time.
- Understand the responsibilities of other sections and departments and cooperate with them.
- Assist the General Manager in compiling guest data to be used for service quality improvement.
- The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.
- Assist the General Manager to deal with hotel related official documents, such as owner's report, thank you letters, complaint letters and other business documents.
- Assist with translations, verbal and written.
- Check documents submitted by departments and record when use the stamp.
- Demonstrate professional attitude and behavior at all times.
- Order and maintain office supplies.
- Arrange appointments and meetings for the General Manager, record them in the calendar / diary and ensure the General Manager has the appropriate documentation for each appointment.
- Adhere to the hotel’s security and emergency policies and procedures.
- Carry out any other reasonable duties and responsibilities as assigned.
- Maintain an accurate tracking system for prompt handling of issues concerned.
- Answer telephone calls in the Executive Office as and when required.
- Demonstrate essential overall knowledge of the organization.
- Abide by the team member handbook, hotel policies and procedures, hotel code of conduct.
- Attend meetings such as Department Head Meeting, Executive Committee Meeting and any other when requested and take minutes of attended meetings.
- File and record all business documents as required.
- Maintain strictest confidentiality at all times on all matters.
- Ensure all reporting and servicing deadlines are met on a timely basis.
- Arrange room and restaurant reservations for VIP guests / personnel if requested.
- Prepare and maintain files, reports, letters, memorandums and other relevant business documentation.
- Maintain personal presentation to hotel standards.
- Proficient in Microsoft Office.
- Possess a College Degree and above.
- Able to do basic translation, advantageous.
- Minimum 3-5 years relevant experience.
- Able to work independently as well as in teams.
- Resourceful, creative and maintain flexibility.
- Able to operate with a sense of urgency and discipline.
- Passionate about delivering exceptional guest experiences.
- Take ownership of your actions and decisions.
- Strong proficiency in English and Chinese to meet business needs.
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