Gm Secretary Jobs

Job Number 23122262

Job Category Administrative

Location JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Job Summary

Supports the General Manager and his/her team by assisting on administrative responsibilities. Duties include organizing, composing and distributing correspondence to both employees and guests, initial response and follow up to inquiries and collecting and tracking problem resolution information.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 1 year experience in the administrative assistance, clerical services, or related professional area.

OR

• 2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Providing Documentation and Reporting Support

• Provides administrative support to manager/s and department.
• Assists managers in preparation of various reports and presentations.
• Maintains giveaway/donation files and assists in making reservations.
• Makes new files, maintains existing files.
• Attends, transcribes and distributes minutes, and participate in staff meetings, executive committee meeting and department meetings as needed.

Supporting Correspondence

• Produces and distributes correspondence as required.
• Sorts and distributes mail.
• Answers department phones.
• Composes, produces and signs correspondence on routine matters.
• Acts as a receptionist for manager and, when necessary, other department members, providing assistance to callers as required.

Providing Exceptional Customer Service

• Ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Providing services that are above and beyond for customer satisfaction and retention.
• Attends meetings and communicates with executive and peers as an effort to improve quality of service.

Additional Responsibilities

• Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
• Signs for managers and release, with specific permission.
• Informs and/or updates the executives and peers on relevant information in a timely manner.
• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Attends meetings to plan, organize, prioritize, coordinate and manage activities.
• Ensures VIP amenity requests from GM/DOPS are handled in timely manner.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.