Operations Trainer (Indonesia) Jobs

At Alpha Iota, we treat our employees like family. We believe that everyone has the potential to shine and we aim to bring out the best in each team member. Collectively, we are diversified in our workforce composition, as well as in our way of thinking.

We call Southeast Asia home and we are continuing to grow rapidly in the region. In line with this business growth, we are on the lookout for talented individuals to be part of our vibrant team and support the company as it continues to take leaps and bounds forward.

Employment Highlights

- Young, energetic, creative, and supportive work environment

- Genuine work-life balance and flexible working hours

- Learn valuable hands-on work experience at a medium-sized start-up company

- Remote Work

What you would be doing:

● Responsible for training all agents assigned to the program/project.

● Designs course curriculum based on needs analysis, customer and employee feedback, leadership requests, industry best practices, and existing training strategies.

● Maintains awareness of training delivery calendar.

● Responsible for the delivery of both Alpha Iota and program-specific soft skills, sales, and/or technical training.

● Provides feedback to management regarding process improvements and content gaps, provides feedback on changes required to methods or procedures.

● Demonstrates a strong customer service orientation and takes task ownership.

● Conduct and/or participates in formal walk-through of training materials (and make revisions with course development, as necessary.

● Monitor the agent’s progress throughout the duration of the training, providing coaching and developmental feedback.

● Utilize effective presentation skills including creative training techniques, accelerated learning techniques and Adult learning techniques.

● Develop and maintain training tools, including worksheets, templates, databases, and reports.

● Ad-hoc task assigned by Training Lead/ Operations Lead.

To be successful in this role, you will need to have:

● Excellent written and oral communication skills in both English, and Bahasa Indonesia.

● Minimum 2 years training related experience in BPO/Contact center. Has experience in the delivery classroom and virtual training.

● Excellent knowledge of Microsoft Office (Excel, PowerPoint, Word), Google Docs, Discord, and Email.

● Strong mentoring skills, presentation, and team-building skills.

● Passion for crafting high-quality learning experiences.

● Ability to gather and analyze data and make recommendations to manage growth and change.

● Must have outstanding organizational, time management, and communication skills

● Proactive, efficient, quick to learn, and has a strong work ethic.

● Eager to work in a small team and fast-paced environment.

● A start-up attitude – highly collaborative with an entrepreneurial mindset, to work independently when required.

● Comfortable working with people from different cultural backgrounds and in different time zones.

● Has an adaptable mindset, enthusiastic about learning, and prior knowledge in conducting advanced research

● Willingness to keep up-to-date of new techniques in corporate training

Please be informed that shortlisted candidates will be contacted by our Malaysian recruitment team.