Office / Branch Manager - Medan

An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.
We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations.
As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organisations than any other. We also operate English language teaching schools in South East Asia.
We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives – not only of our customers, but their wider communities.
By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success.
POSITION PURPOSE
Achieve the short-term goals in assigned offices for Student Placement & execute the long-term strategy of the company to strengthen its position as leading student placement service provider. This to be achieved by finding the right balance between local needs of customers and global operating model.

• Support the IELTS candidate registrations at office.
• Effectively implement global priority projects at country/office
• To provide strong business leadership, instilling company’s vision for the organisation and a performance driven culture with the office team
• Be a productive and effective member of country leadership team and supporting CD through exhibiting a collaborative operating style but ensuring that decisions are taken on time
• Contribute to building a world class operating environment by exhibiting a collaborative but decisive operating style.
• Provide mentoring, coaching, ongoing communication thereby driving for high engagement and excellent business results
• Strengthen company’s leadership build to become one of top 2 players in Multi-Destination
• Build strong working matrix relationships with country teams – destination and marketing - to deliver optimal results
• Build strong client support through ongoing engagement and client relations.
• Work with country finance team to ensure compliance with all applicable country and local laws and policies
• Develop and execute the destination wise activity calendars to deliver pipeline leads and conversion targets by intake

Responsibilities
Sales:

• Lead and support Offices to improve Sales productivity through the implementation of global CRM system adoption, pipeline management, and conversion benchmarks. Improve sales skills through training.
• Develop and maintain a strong sales and service culture within the business.
• Collaborate with Destination Managers, Marketing to develop and implement lead generation programs including events, client office visits, web etc., ensure counselling capacity /capability as per targets and ensure consistent sales, service and client management performance standards and benchmarks which are continuously improved.
• Identify, develop and implement strategies to achieve sales objectives for the offices for student placement. Monitor results and initiate corrective action where required.
• Establish best practice frameworks and mechanisms based on IDP’s core SOP model

Skills

• Analytical thinking
• Customer Satisfaction
• Evaluating situations
• Fields: Business Management, Finance, Economics or Administration
• Organizing and managing people
• Project Management
• Teamwork
• Leading a team
• Strategic Thinking
• Managing Change
• Communicating at the level required of your position

What We're Looking For

• Good written and verbal English skills
• Bachelor's or Master's Degree (preferable), any field
• Have working experience in a target-based sales environment
• Working Experience: Minimum 4 years of education experience
• Strong problem resolution skills
• Excellent presentation and communication skills