Merchant Success Jobs

What Will You Do:

• Lead merchant onboarding, troubleshoot and resolve issues during onboarding.
• Scoping out merchant requirements and recommending SHOPLINE solutions
• Ensuring a fast, easy and satisfying on-boarding experience for our new merchants using SHOPLINE; meeting monthly on-boarding goals
• Following up with merchants during the early weeks after their launch
• Creating and managing training resources for merchants
• Becoming a subject matter expert on the ever-evolving SOPLINE platform and ecosystem
• Own and manage the merchant onboarding process from merchant commitment stage through to store launch.
• Providing input into product priorities and marketing campaigns
• Leading training sessions and webinars with SHOPLINE merchants
• Acting as a primary point of contact for merchants through their on-boarding, leveraging

Who we’re looking for:

• Computer literate
• A creative and critical mind set and understanding of customer needs
• Diploma or Bachelor’s Degree in any field
• The ability to work in an organised and structured manner and excellent time management skills
• Ability to function well in a high-paced and at times stressful environment
• Excellent attention to detail and energetic
• Strong communication skills and a flair for convincing and presenting an argument
• Possess at least 1 year of experience, preferably in Customer Service Role, Client Support or Customer relationship
• Demonstrates integrity and focuses on great customer experience
• Knowledge in Website/ Ecommerce will be an added advantage