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Head Of Operations (Beauty Retail)
Company | Robert Walters |
Address | Area DKI Jakarta, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Kepegawaian dan Perekrutan |
Expires | 2023-09-29 |
Posted at | 7 months ago |
A rapidly expanding beauty retailer is looking for a talented candidate for a newly created Head of Operations (Beauty Retail) job based in Jakarta. In this job, you will lead a team and be responsible for all strategic operations-related functions.
- Work closely with vendors and suppliers to ensure timely and accurate product deliveries
- Implement processes to handle customer inquiries, complaints, and returns in a timely and effective manner
- Collaborate with other departments, such as marketing, sales, and finance, to ensure alignment of operational efforts with broader business strategies
- Identify automation and technology solutions to streamline operations and improve the customer experience
- Lead, mentor, and manage a diverse team across different operational functions, including inventory management, supply chain, logistics, and customer service
- Foster a collaborative and results-driven team culture, ensuring clear communication and alignment with company values
- Oversee inventory planning, procurement, and replenishment to maintain optimal stock levels while minimising carrying costs
- Manage the distribution network to ensure timely and efficient product deliveries to retail locations or customers' doorsteps
- Collaborate with senior management to set operational goals, KPIs, and performance targets
- Communicate effectively with internal stakeholders to address challenges and capitalise on opportunities
- Implement strategies to reduce stockouts, overstock, and obsolescence
- Generate regular reports for owner, providing insights into operational performance and recommendations for enhancement
- Identify opportunities for process improvements and cost efficiencies within the operations
- Continuously review and refine operational processes to enhance efficiency, accuracy, and overall productivity
- Develop and execute a comprehensive operational strategy aligned with the company's overall business objectives
- Strategic thinker with the ability to translate strategies into actionable plans
- Analytical mindset with the ability to interpret data and make data-driven decisions
- Bachelor's degree in Business Administration, Operations Management, or a related field
- Proven experience in operational leadership roles within the retail or beauty industry
- Problem-solving skills and a proactive approach to addressing challenges
- Strong understanding of supply chain management, inventory control, and logistics
- Exceptional leadership, team management, and communication skills
- Proficiency in using relevant software and tools for operations management
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