Franchised Training Manager Jobs

Job Number 23155349
Job Category Human Resources
Location Sari Pacific Jakarta Autograph Collection, Jalan MH Thamrin No 6, Jakarta, Jakarta, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, PT. Sariarthamas Hotel International. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
Job Summary
FINANCIAL RETURNS

• Facilitate and ensure compliance of hotel and corporate key training programs including but not limited to Employee Orientation, Harassment Free Workplace Training, Craft Training Certificate, Performance Management, safety related training, career development training, guest satisfaction training, language training and employee morale programs.

PEOPLE

• Work with department managers to develop initiatives to achieve service behavior standards and drive continuous improvement in the guest experience.
• Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel department heads and staff, Corporate HR, Corporate and The Hotel Management Group.
• Stay current on market trends and local changes that impact guest satisfaction.
• Recommend and implement guest service strategies that engage colleagues to respond to changing guest needs.

RESPONSIBLE BUSINESS

• Demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand, and the Company.
• Assess training programs to determine effectiveness, need for enhancements, or elimination of programs, actively pursue alternative training vehicles/methods, and interactive training technologies; determine training effectiveness; and recommend necessary enhancements.
• Review and approve all confirmation packet materials and other communications as they relate to the above classes.
• Keep abreast of training trends in the industry through conferences, periodicals, and associations.
• For Indonesian Citizen Only
• Responsible for the scheduling of appropriate registration systems for all hotel training classes, to include the posting of all class information, creating program agendas, and communication to all internal audiences.
• May cross train and certify trainers to facilitate training programs.
• Collaborate with the Corporate Training Manager in consulting with key department contacts to identify training needs and design programs and tools that support performance initiatives and strategic objectives.
• Prepare monthly training progress reports and communicate to management team members the previous month’s accomplishments and next month’s training objectives.
• Communication skills are utilized a significant amount of time when interacting with others
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Reading and writing abilities are utilized often when completing paperwork and management reports, giving, and receiving instructions, and training.
• Ensure that all course curricula and educational materials are current and of acceptable quality.
• May assist with other Human Resources and hotel activities duties as needed.
• Assess and coach department trainers on content and delivery of all hotel training programs.
• Develop training programs/applications, curricula, assessment tools and corresponding materials (includes lesson plans, participant materials, job aids, user manuals, etc.) for the hotel’s end users.

This company is an equal opportunity employer.
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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.