Director Of Sales Jobs

Job Number 23076656
Job Category Sales & Marketing
Location Batam Marriott Hotel Harbour Bay, Harbour Bay Downtown, Jalan Duyung, Batam, Riau, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.
CANDIDATE PROFILE
Education And Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES
Supporting Developing & Executing Sales Strategies

• Assists with the development and implementation of promotions, both internal and external.
• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
• Recommends booking goals for sales team members.

Managing Sales Activities

• Monitors all day to day activities of direct reports.
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Assists Revenue Management with completing accurate six period projections.
• Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.
• Reviews sales and catering guest satisfaction results to identify areas of improvement.

Ensuring Exceptional Customer Service

• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
• Interacts with guests to obtain feedback on product quality and service levels.
• Observes service behaviors of employees and provides feedback to individuals.
• Participates in and practices daily service basics of the brand.
• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
• Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
• Empowers employees to provide excellent customer service.
• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
• Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
• Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.
• Develops and manages relationships with key stakeholders, both internal and external.

Managing and Conducting Human Resource Activities

• Utilizes all available on the job training tools for employees.
• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.