Credit Operations Manager Jobs

We are an innovative and fast-growing non-bank lending company, dedicated to provide financial services to micro and small business owners. As part of our expansion, we are seeking an experienced Credit Operations Manager to lead our credit analyst teams. The ideal candidate should have a strong background in credit analyst, team leadership, and performance management. As the Credit Operations Manager, you will be responsible for overseeing the entire underwriting process, ensuring adherence to policies, and driving continuous improvement in underwriting processes and practices.

Key Responsibilities:

• Lead, manage, and mentor the central underwriting team, ensuring effective and efficient execution of underwriting tasks, while maintaining high levels of quality assurance.
• Develop, implement, and manage underwriting and fraud prevention strategies, policies, and processes tailored to the micro and small business lending segment.
• Plan, analyze, and evaluate underwriting data and performance metrics, identifying opportunities for improvement and optimization of underwriting processes.
• Collaborate with the Head of Risk Management and other key stakeholders to optimize risk management framework, decisioning configurations, and credit risk policies.
• Develop and maintain strong relationships with internal and external partners, including risk management, operations, and regulatory authorities.
• Design and implement underwriting SOPs, as well as maintain and enhance underwriting systems to ensure their ongoing reliability and suitability for the company's underwriting needs.
• Oversees staff recruitment, training, and development for the central underwriting team, ensuring a high level of expertise and commitment to best practices.

Qualifications:

• Proven experience in developing and implementing underwriting policies and strategies.
• A minimum of 7 years of experience in credit underwriting, with a focus on micro and small business lending.
• Proficient in Bahasa and English, both written and spoken.
• Proven success in leading underwriting teams, with a track record of driving continuous improvement and achieving performance targets.
• Proficient in relevant underwriting tools and software.
• Bachelor's degree in Finance, Economics, Business, or a related field. Advanced degrees or certifications are a plus.
• High ethical standards and professional conduct, with a strong sense of responsibility, ownership, and execution.