Client Project Manager (Application/Infrastructure)

The Client Project Manager leads and directs concurrent client projects classified as standard or complex. The primary responsibility of Client Project Managers will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or into the client's support operations).

Key Roles and Responsibilities:

• Ensure that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
• Manage the delivery of the project/programme, including rigorous scope control and change management
• Identification of opportunities and influence the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings
• Provide pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.
• Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
• Documentation and management of risks and issues
• Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
• Engage with stakeholders to deliver projects from original concept through final implementation
• Ensuring clear and concise communications to all stakeholders
• Coordinate activities of the project teams through task delegation, resource assignment and programme management
• Lead and direct concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective

Knowledge, Skills, and Attributes:

• Decisive with good attention to detail ability
• Ability to promote project services to both internal stakeholders and external clients
• Ability to establish strong relationships with internal stakeholders and external clients
• Passionate, strong initiative, self-driven with a commitment to succeed
• Ability to manage urgent and complex tasks simultaneously
• Good influencing ability whilst taking a collaborative approach
• Excellent client-centricity skills and ability to work at client sites
• Excellent team-building skills and ability to work in high-pressure environments
• Excellent written and verbal communication skills
• Competent in project change management
• Good business acumen and commercial skills
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately

Academic Qualifications and Certifications:

• ITIL certification is preferable
• Relevant project management certifications preferably PMP
• Project Management degree or equivalent with a moderate level of related experience

Required Experience:

• Have core competency in software application development (Waterfall or Agile methodologies)
• Demonstrated moderate level project management experience preferably in a multinational professional services environment
• Demonstrated competency in project change management
• Proven experience managing expectations when balancing alternatives against business and financial constraints
• Demonstrated understanding of the project life cycle
• Proven client engagement experience
• At least 5 years of working experience in the related field is required for this position