Client Success Manager (Tiktok Agency)

Job Summary:

We are seeking a highly motivated and dynamic Client Success Manager to join our fast-growing TikTok agency. As a Client Success Manager, you will be responsible for ensuring the success and satisfaction of our clients by delivering exceptional service and driving the growth of their TikTok accounts. Your primary focus will be on daily updates, maintaining open communication channels, staying up-to-date with TikTok trends, and providing regular reports on the performance of viral videos. This is an exciting opportunity to work in a rapidly evolving industry and contribute to the success of our clients' TikTok campaigns.

Responsibilities:

Daily Updates:

• Address any concerns or issues raised by clients promptly and effectively.
• Proactively communicate with clients, ensuring timely responses to inquiries and requests.
• Provide daily updates to clients regarding the progress and performance of their TikTok accounts.

Availability:

• Maintain an open line of communication via Telegram during regular office hours (9am-5pm) and during the evening shift (9:30pm-5am) to promptly assist clients with any urgent matters.

Trend Monitoring and Ideation:

• Stay up-to-date with the latest TikTok trends and viral content.
• Utilize the viral content sheet to provide clients with new and engaging content ideas.
• Collaborate with the team to generate fresh ideas and innovative approaches to help clients achieve their TikTok goals.

Weekly Updates:

• Prepare and deliver comprehensive weekly updates to clients, summarizing the progress, key achievements, and notable developments in their TikTok campaigns

Viral Video Reporting:

• Compile and present detailed reports on the reach, engagement, and impact of viral videos.
• Monitor and analyze the performance of viral videos across clients' TikTok accounts.
• Provide insights and recommendations based on the analysis to improve future video performance.

Requirements:

Experience:

• Ability to effectively communicate and build relationships with clients from diverse backgrounds.
• A keen eye for emerging TikTok trends and the ability to adapt them into innovative content ideas.
• Strong Communication Skills:
• Proficiency in using Telegram for quick and efficient communication.
• Ability to think creatively and provide unique solutions to clients' challenges.
• Excellent verbal and written communication skills.
• Proven experience in client management or account management, preferably in the digital marketing or social media industry.
• Creativity and Trend Awareness:
• Bachelor degree of Communication/Business Management/any relevant fields
• Familiarity with TikTok platform and trends.

Analytical Skills:

• Ability to create clear and concise reports summarizing key metrics and performance indicators.
• Proficient in analyzing data and extracting actionable insights.

Time Management and Adaptability:

• Flexibility to work during the evening shift as required.
• Exceptional organizational and time management skills to handle multiple client accounts and meet deadlines.

Collaborative Team Player:

• Ability to work effectively as part of a team and collaborate with cross-functional teams, including content creators, designers, and marketing specialists.

Fluent in English is a Must (proven with TOEFL/IELTS certificate)

Proficient or able to speak Mandarin

Available to work in Day Shift (09.00 - 18.00) or Night Shift (21.00 - 06.00)

If you are passionate about TikTok, have a strong drive for client success, and thrive in a fast-paced environment, we would love to hear from you. Join our team and help our clients achieve remarkable TikTok success!