Client Success Manager Jobs

About The Company

Geekhunter is hiring on behalf of our client, a B2B SaaS company, offering financial solutions software platform to help companies making strategic financial decision making. The company is backed by investors such as January Capital, Global Founders Capital, Alpha JWC, and a handful of strategic angels and was founded by seasoned figures in financial-tech industry.

Perks:

• Working tools provided
• THR, BPJS-K & BPJS-TK
• Remote working opportunity
• Chance to be the initial team members of the company

Client Success Manager

s :

• Develop and maintain strong relationships with key stakeholders, including customers, partners, and internal teams
• Provide regular reports and updates to senior management on customer success metrics and performance
• Serve as the primary point of contact for customers, providing ongoing support and addressing customer inquiries and issues
• Work closely with the sales and product teams to identify opportunities for upselling and cross-selling to existing customers
• Develop and implement customer success strategies that drive customer retention and satisfaction
• Stay up-to-date on industry trends and best practices related to customer success and account management
• Manage the onboarding process for new customers, including product training, setting up customer accounts, and ensuring a smooth transition to the product
• Monitor customer health and engagement, identifying areas for improvement and proactively working to address customer concerns
• Analyze customer data and feedback to identify trends and opportunities for product improvement

Job Requirements :

• Strong analytical and problem-solving skills
• 2+ years of experience in customer/client success, account management, or related fields
• Excellent communication and interpersonal skills
• Experience with CRM software and customer success platforms
• Bachelor's degree in business, marketing, or a related field
• Ability to work effectively in a fast-paced, team-oriented environment
• Demonstrated ability to manage multiple priorities and projects simultaneously
• Knowledge of SaaS and cloud-based software products is a plus