Vp-Head Of Postpaid & Retail Operation

• Responsible for manage complaint & fraud
• Responsible for setting a strategy in line with vendor goals, interpret results and trends to maximize sales and profitability by manage Partner’s Project Manager, Sales Supervisor, Instore Agent, Direct Sales Agent and Promnoters.
• Responsible for creating, implementing, and monitoring Sales & Development (Postpaid) in Direct Sales Channel & Partner Store Channel.
• Ensure operational excellence and GTM well-executed in Gerai Channel, Direct Sales Channel & Partner Store Channel
• Monitoring/tracking Agent/Promoters Productivity and end-to-end Operations (Sales & Development).
• Responsible for monitoring service performance (e.g Attendance, CSAT, serving & waiting time, mystery shopper) and knowledge (product, new process, program)
• New Channel Development for Direct Sales Channel (New Agency, SME Market, etc), Partner Store Channel (New Partnership with local partner, and New Gerai Franchise end-to-end responsible to babysitting on-boarding store.
• Responsible for store and subordinate performance (absence, sales, productivity, coaching and mentoring, product knowledge, promotion understanding, and other related indicators)
• People Development for RCE Gerai, Direct Sales & Partner Store, Instore Agent, Direct Sales Agent, Promoters and all subordinate
• Collaborative monitoring for Service Excellence in SDP with service
• Responsible Stock Management in Gerai Channel, Direct Sales Channel & Partner Store Channel.
• Responsible for sharing knowledge in Gerai & SDP with service (Incld mini Gerai non Service)
• Responsible for monitoring Service Excellence in Gerai by visit
• Ensure RCE Gerai, Direct Sales & Partner Store to monitor/execute Morning Briefing with all Direct Sales Agents and Promoters (daily basis)

Requirements

• Good analytical thinking and has ability to work independently with target-oriented approach and adaptable in under pressure condition
• Good English, spoken and written
• Excellent in MS Office and MS Project
• Has Project Management background with strong creativity and openness for innovation
• Good communication, negotiation, presentation and report writing skills
• Good networking and engagement in Partnership
• Has 5 years of Postpaid sales experience with Direct Sales & Retail Chain (Branded Device Store), proven track record and strong practice in telco industry
• Flexible and adaptable in under pressure situation and meet short and long term deadlines
• Having knowledge of Postpaid business model and sales methodology
• Education background minimum Bachelor Degree
• Customer focused and a partner advocate, demonstrate ability to build and maintain a strong sales pipeline