Universal Banker - Bolingbrook West

Who We Are
At Old Second, we just celebrated our sesquacentennial! That means we've been serving our customers in the Chicago Area for 150+ years! We're proud of that. In particular, we're proud of how we got here. For over 150 years we have been a local community bank serving the banking needs of our neighbors. With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!
Position Overview
The Universal Banker is highly visible and accessible to our customers, providing exceptional service and assisting customers with all of their banking needs. The Universal Bank performs front line customer service and sales including accurately opening and closing accounts, performing account maintenance, profiling customers for new sales and cross sell opportunities, and for performing basic Teller functions as needed.
Essential Job Functions

• Accurately opens, closes, and maintains customer accounts according to established policies and procedures. Understands material covered in Personal Banker training manuals.
• Meets sales and service goals by actively engaging in Bank sales processes including profiling, building strong customer relationships, utilizing sales and customer service software, and participating in sales campaigns. Follows up with customers by phone or email.
• Responsible for Operational Accuracy and Compliance (ex. Records, TD Ops, BSA/Fraud/CTR’s, BAI, Signature Cards, CIP, Beneficial Ownership).
• Utilizes strong knowledge of Old Second products and services to advise new and existing customers of Old Second’s comprehensive portfolio of banking options. Begins to learn and apply knowledge to more complicated retail products including IRAs and loans.
• Maintains a high level of customer service to assist the branch in obtaining the highest customer service ratings, including internal survey results.
• Maintain working knowledge of all internal and legislated compliance and regulations including satisfactory completion of all annual training.
• Utilizes cross training as a Teller to fill in as needed behind the Teller line to handle basic transactions including cashing checks, processing deposits and withdrawals, and adhering to processes and procedures including balancing drawer.
• Maintains flexibility in work schedule including opening/closing branch as needed. Demonstrates willingness to fill in at other OSB locations as needed.

Minimum Requirements

• Must work onsite to perform responsibilities of this position.
• High school diploma (or equivalent) and one year of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience.

Competencies

• Focus and organization during periods of high volume or interruption.
• Knowledge and compliance with bank rules and regulations.
• Demonstration of excellent customer service and professional communication.
• Math and computer proficiency. Technical aptitude toward learning and utilizing bank software applications.
• Multi-task and follow-through on all responsibilities.
• Reliable: dedication & commitment to work; follow-through on all tasks
• Dedication to product promotion, sales referrals, and cross selling products/services.
• Basic understanding of banking, check processing, credits and debits.

Preferred, But Not Required

• Prior experience as a teller or personal banker.
• Associate or bachelor’s degree preferred.

Thanks for considering Old Second!