Support Engineer (Relocation To Bangkok)

Manatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 130 countries.

Our goal is to transform the entire hiring process by making it simple, efficient, and enjoyable for recruiters, hiring managers, and candidates alike.

Our mission is to offer the best-in-class AI-powered technologies to empower small, medium, and large businesses in their staffing & recruitment transformation.

Roles:

Customers are at the center of Manatal and so are you as our Support Engineer. You are the bridge between our Customer Success (CS) and Product/Engineering team to enhance the customer experience throughout their whole Manatal journey. For this, you will partner with our CS team and clients in over 130 countries to resolve their troubles & propose new ways to better leverage Manatal for their needs.

Core Responsibilities :

• Support the Customer Success team by joining client calls to provide clients with recommendations on how to best leverage Manatal for their needs (e.g. API integrations, etc.)
• Assist clients with their onboarding to Manatal by preparing data migration projects (analyzing the data and proposing the best way to import the data into Manatal)
• Liaise with the Product team for vetting incoming product requests by clients to ensure we continuously enhance Manatal based on deep customer understanding
• Liaise with the internal team to improve the customer experience (design, functionality, process) based on customer feedback
• Partner with our Customer Success team over complex technical challenges to provide the best support to our clients

You have:

• Experience working in a product or support role with a technical foundation
• Fluency in English (written and verbal)
• Empathy for customers to understand their problems and translate them into engineering and product requests
• Experience with APIs (understanding how APIs work, understanding how to leverage API integrations for enhancing the customer's workflows)
• Experience working with Jira and Jira Service Desk for internal team communication
• The ability to learn quickly and grow the product knowledge steadily to best advise clients to leverage Manatal to the fullest
• Hands-on experience with debugging complex technical issues
• Experience with Databases (Postgres, MySQL, Microsoft SQL Server) for analyzing large datasets
• Strong exposure to customers and managed independently customer calls for resolving complex technical issues or product questions

Nice to have

• Experience working with Intercom and Hubspot for client communication
• Experience with Mailgun & Sendgrid for troubleshooting emailing issues
• Experience with Postman for debugging API-related issues

What You'll Get:

• Demo Video: https://www.youtube.com/watch?v=xlJAk71H-_s
• More responsibilities and greater recognition for the work you do
• A competitive salary and many new opportunities
• A pioneering mindset shaped by a challenging and innovative work environment
• The opportunity to be a part of a lively and international development team
• Get to know more about us and our product: www.manatal.com

**Interested candidates can apply via this link: https://www.careers-page.com/m...