Senior Sales Manager - Jakarta Sales Office

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Senior Sales Manager assists the Director of Sales in leading and supervising the Sales Team. He / she oversees and directs all aspects of the negotiation and coordination process as well as the successful handling of Corporate / FIT / M.I.C.E. / Social / Tour & Travel events as assigned. This role leads the Sales team to ensure smooth operation of the department to maximize business opportunities and deliver the highest service standards.

What will I be doing?

As the Senior Sales Manager, you will be responsible for performing the following tasks to the highest standards:

• Be familiar with hotel product knowledge and related activities.
• Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc.
• Send the team’s work order promptly and ensure that the relevant departments receive relevant information.
• Conscientiously perform assigned tasks and special tasks.
• Assist the Director of Sales in recruiting, selecting and training employees to maintain team vitality and stability.
• Complete the relevant Hilton University courses promptly and pass the tests.
• Lead the Sales team to achieve departmental goals.
• Welcome key customers, team leaders and VIPs to the hotel when they arrive.
• Handle guest feedback or complaints.
• Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting.
• The department reserves the right to change or supplement the job description if necessary.
• Assist the Director of Sales to allocate daily work effectively according to the Sales team structure.
• Show clients around the hotel.
• Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations.
• Coach the Sales team to always ensure that quality services and products are delivered to customers.
• Chair and attend meetings as needed.
• Maximize sales at all times and effectively forecast team and banquet revenue.
• Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts.
• Actively participate in the development of marketing plans and collaborate to achieve budgets.
• Produce quotations efficiently, send contracts to customers and follow-up promptly.
• Recommend other hotel chains within the group to clients.
• Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales.
• Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director / Director of Sales / Senior Sales Manager.
• Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel.
• Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan.
• Operate the hotel reservation system to book rooms, banquet venues, etc.
• Complete sales targets and related tasks set by the hotel.

What are we looking for?

A Senior Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• College degree.
• 3 years or above hotel sales and related experience.
• Ownership: take responsibility for your actions and make decisions.
• Leadership: Strive to be a leader in both your industry and your community.
• Hospitality: Volunteer to provide unparalleled hospitality.
• Understand local customers and have strong market analysis ability.
• Able to lead by example.
• Have certain customer resources.
• Integrity: Do what you should do all the time.
• Now: Operate with urgency and discipline.
• Able to work under strong pressure.
• Teamwork: Actively promote teamwork spirit in all work.
• Good English and Chinese reading and writing skills to meet business needs.
• Good communication, organization and presentation skills.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Bandung

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Sales