Senior Quality Management System

PT. Target Media Nusantara (TMN) is an advertising services company based in Jakarta that was founded in 2018. TMN is the only subsidiary of China Focus Media Group, China’s largest lifestyle-connected media network, and the second largest media group next to China Central TV. For more than 15 years, Focus Media Group has been the trusted partner to 5,500+ brands. Growing rapidly, Focus Media Group has expanded its office to Hongkong, South Korea, Singapore, and now Indonesia. TMN has become the market leader indoor media screens, with 900+ buildings and 2800+ screens installed in Jabodetabek.

Here at TMN, our mission is to be the market and thought leader of on-target lifestyle media in Indonesia. To do that, from 2018 until now we bring 80 amazing talents across different experiences and expertise to come together at TMN and create wonders. If you are high-driven, builders, and eager to grow, we’d like to know you!

Visit our website to get to know us better: www.hellotmn.com

Responsibilities :

• Leads audit such as prepare reports and necessary documentation to ensure all documents are in place
• Design and implement policies and procedures and clear quality strategy that allow efficient monitoring of performance to ensure quality of process.
• Oversee the complain handling management and take action to resolve issue in order to optimize customers satisfaction.
• Responsible for the SOP development & rollout, plan and oversee training initiatives to support QMS compliance.
• Maintain relationships with various stakeholder to ensure optimal operation performance such as managing error rate, control response time & lead time to resolve any operation issue.

Requirements :

• Analytical thinker & problem solver
• Deep understanding about ISO 9001
• Knowledge of operation's business process
• Have negotiation, communication and influencing skill