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Quality Service Analyst Jobs

Company

Sinbad
Address Jakarta Raya, Indonesia
Employment type FULL_TIME
Salary
Category Teknologi, Informasi, dan Internet,Ritel Bahan Kebutuhan Pokok
Expires 2023-08-17
Posted at 9 months ago
Job Description

s :

  • Provide quality training to support agent’s performance
  • Summarize and report key findings to manager on regular basis
  • Quality check in service and procedure sampling monitoring
  • Analyze CSAT for better customer experience
  • Conduct coaching sessions and provide daily feedback for agent
  • Support Customer Service reporting analysis based on issues and traffic trend
  • Monitoring agent’s performance based on quality parameters


Requirements :

  1. Bachelor's degree in any major
  2. 2 years of experience working in Quality Assurance Customer Service
  3. Able to communicate verbal & written in English
  4. Understand basic Microsoft Office
  5. Has an experience to deliver hard & soft skill training to Customer Service
  6. Has an experience as Telesales quality control is a plus