Sme Service Quality Jobs

Have working experiences in compliance/risk management/quality assurance/customer relationship and management in life insurance or other financial institution.

Establishing and/or review the policy/procedure on consumer protection to be aligned with the POJK 6

Monitoring and evaluating the on-going implementation of POJK 6.

Conducting regular meetings on consumer protection with related functions

Establishing service standard & monitoring of such standard in Agency & Frontliners.

Creating service marketing programs to create Promoters.

Minimum of 1 year of experience in tutoring, education, or educational program management.

Develop and implement professional development plans to enhance tutor skills and knowledge.

Train, and onboard new tutors, ensuring they are well-equipped to provide effective educational support.

Provide ongoing training and workshops for tutors to enhance their teaching techniques and communication skills.

Bachelor's degree in Education, Psychology, or a related field

Excellent communication and interpersonal skills.

1. Fault Management & Preventive Initiatives (L2 Support)

2. Network Change Management Support

5. Performance Management and Service Quality Improvement

• Capability/Knowledge/Hard Skill: Deep Knowledge on enB Troubleshooting, SW, HW, Parameters

• Formal Education : Minimum of Bachelor’s degree Telecommunications

• Previous Experience : 5+ years of experience in RAN Technical Support/equipment ZTE, Nokia, Huawei, Ericsson

Has an experience to deliver hard & soft skill training to Customer Service

Summarize and report key findings to manager on regular basis

Analyze CSAT for better customer experience

2 years of experience working in Quality Assurance Customer Service

Has an experience as Telesales quality control is a plus

Monitoring agent’s performance based on quality parameters

You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment.

You have a strong thirst for knowledge and are driven to find solutions that don't exist yet.

Excellent interpersonal, communication, presentation skills and service oriented.

You are comfortable with ambiguity and extremely resourceful (in your past life you could've been a detective)

You are humble and prioritize the success of the team over your own with an eagerness to help those around you.

You don't shy away from challenges and have the ability to bounce back from setbacks.

Minimum Bachelor degree in Business Management, Economics, and Communication from reputable university with minimum GPA 3.00

2 years of sales experience in cold chain / logistics company

Maintain an excellent client relationship with existing and B2B potential clients

Development, communication and implementation of effective assigned of AcRetail Account Strategies including the distribution, availability, and effective in store trade activities

Responsible to provide reliable data from valid resources from external and internal parties

Proven good achievement on sales target

Experience with Strong Knowledge in Core network, especially in Cloud / VNF, CS Core, IMS, IMT, Metaswitch

User / VIP Experience Improvement initiatives

E2E QoS Improvement, Service Quality Analytics

End to End troubleshooting / problem identification

TX/CORE Parameters standardization & optimization suggestion

Maintain stability Voice Core services

Min. 2 Years Experience in the same position

Able to analyze quality service results and identify gaps

Recommend process improvements to enhance service quality standards on all Hotel Unit Under Parador Hotels & Resorts

Conceptualize to improve productivity and production line performance while maintaining quality accuracy

Discuss with stakeholders to monitor the process and recommend progress intensification

Good Grooming & Fast Paced

Excellent communication and presentation skills

Strong analytical and reporting skills, and detail oriented

Candidates must have at le

Have more than 2-5 years pro to ( B2B, B2C, and C2C )

Maintain an excellent client relationship with existing and potential clients

Responsible to provide reliable data from valid resources from external and internal parties